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Buck and Butler Casino - Withdraw page not working, issue still not solved after more than a week

RESOLVED
Complaint Info
Disputed casino Buck and Butler Casino
Reason Declined payment
Amount € 1566
Posted on February 19, 2018

I have 1566e in Buck&Butler casino. Deposit site is working fine, but when trying to open withdraw page it is just loading and nothing happens (screenshot) https:­//i.gy­azo.co­m/1­9a6­e7b­66c­c35­58c­ff3­f70­e27­f1f­abb­5.png
The errors in page seems to be server error (https:­//i.gy­azo.co­m/a­8e1­f5f­8ec­94a­372­c5d­787­f18­5f0­2b7­0.png) and error occurs with every device and browser I have tried so no help with cookies clear or flash fixes. However these have been only help I have got from support. When contacting again and again they just ask me to wait, and haven't fixed problem. Once I got response that problem is fixed but exactly same problem was still there and when reported to support they asked me to wait again. Player can deposit money to site but it is impossible to withdraw money via this withdraw page and support says they can't process withdraw manually, so I have funds in account but no change to get these to my bank. Error have been 1,5 weeks now and I don't know if they are fixing it at all.

Posted on February 22, 2018

Buck&Butler has now fixed problem and I was able to make withdraw request after 2.5 weeks waiting

AskGamblers
Posted on February 22, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Buck and Butler Casino Complaints

  • 7 of 8 resolved
  • 3 days avg response
  • 3 days avg complaint life
  • 2,182 USD avg amount

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