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Buck and Butler Casino confiscating winnings on absurd grounds

RESOLVED
heybuster Finland
Posted on February 19, 2015.

I've been playing at Buck&Butler over six months with and without bonuses. On 7.2.2015 I deposited 100€ and didn't receive any bonuses. So I played completely with my own money, raised my balance up to 588€ and requested a withdrawal. A few days later I logged in to my account only to find out that my winnings had been confiscated and only my 100€ deposit was returned. Live chat told me this happened because I had broken their max bet rule playing with their previous bonuses.
It's true that I have broken their max bet rule previously. Still it's absurd to confiscate my winnings due to previous deposits especially when I haven't managed to make a withdrawal even once when playing with bonuses.

heybuster Finland
Posted on February 19, 2015.

This case is now resolved. Buck&Butler decided to pay my winnings after all.

AskGamblers
Posted on February 19, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.

Buck and Butler Casino complaints

  • 7 of 8 resolved
  • 3 days avg response
  • 3 days avg complaint life
  • 2,188 USD avg amount

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