Complaint #99 Ruby Slots Casino

Withdraw forms not provided

By Deb S.

9 years ago

Message on forum

I have emailed several times- not one response. Live chat keeps giving me a link to click on but doesn't work. They said they would email me the authorization forms and list of documents needed. I can't get any response. I have 1300 pending now for 10 days because I am unable to obtain forms I need

Disputed Casino Ruby Slots Casino

Reason Verification issues

Amount $1300

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Deborah1971

• United States • 1 reviews

9 years ago

I received paperwork needed within /4 hrs of submitting my claim. They said payment has gone to processor and I should see it in 10 days. Ruby slots finance emailed me direct after submitting the complaint. problem resolved. Thank you!

Ruby Slots Casino

• Representative

9 years ago

Hi Deb--

First, I apologize for the delay in responding to this. I was traveling for work and I'm scrambling to get caught up on things.

As you know, we were waiting to receive your preferred method of payment and your documents. We did finally receive everything and I'm happy to say your payment has already gone off to processing and I would expect you will see the funds reflected in your account by mid-week, next week.

Again, I'm so very sorry for the frustrations with this.

All the best,

Tawni

AskGamblers

• Support Team

9 years ago

Dear @Deborah1971,

Please let us know if there's some update on your issue.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

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