Withdrawal complaint

Opened an account with Jackpot247, made a deposit and claimed a bonus. After doing well, I completed the wagering with a total of around £850 to withdraw. Each time I click on the withdraw page a dialogue box appears stating "No payment details". I submitted this information via email to Jackpot247 and received a reply stating that the query had been forwarded onto the correct department. It has now been almost a week and no further response from Jackpot247. After reading a few other complaints featuring a similar issue I assume I will need to supply further documentation for my account, but how long before I am even asked this???
I'm a little confused to how depositing doesn't require this documentation but withdrawing does? Also how have I never had to give this documentation to any other casino/betting site? (if this is the case and I am indeed asked to supply this)

I joined jackpot247 on 2/4/18 after seeing live roulette on TV, I deposited £20 (may I add they swiftly toke this from my bank account) but now i decided to withdraw £80 I had won and all I'm getting is pending payment I was asked to send documents which I did, I was told the account would be verified within 24 hours that didn't happen, I've asked several times what's going on as I'd like to play live roulette but knowing if I potentially win I can withdraw winnings, I still don't know Unbelievable poor customer service I'm surprised they have any customers left fast to take my deposit but slow if at all to pay out, I feel like banging my head off the wall I've sent the required documents so why not approve my account? I can understand jackpot247 are in this business to make money and not lose but if a player wins fair and square they should pay out of course.

So last week I signed up to Jackpot247 after seeing them on ITV. I made a couple of deposits of £1,400. I played some roulette and made three withdrawals of £780, £1010 & £1,000 which have been pending since then. I got in touch with customer support who asked me to send my documents in to be verified, which I did. I was told verification takes between 24-72 hours. I called in yesterday to check the progress and I was told that my account would be verified by the end of the day. I woke up this morning checked my emails and to my surprise still no email to confirm that my account has been verified, I log into my online account and it still has not been verified. I call in to "customer support" to ask whats going on and the lady I spoke with said my account will be verified today. I explained to her that I was told the same thing yesterday and her response was "No he didn't say that to you". So I am being called a liar by "customer support"?! I have been gambling online with various different online casinos and this is the first time I have had such an experience with an online casino! There was once a casino I played online with who verified my documents instantly! while I was on the phone to them. I have been reading a lot of reviews online about this casino and now i'm starting to worry as I have seen a lot of these cases. avoid playing with this casino.avoid avoid avoid!

I am writing to complain about this website as they are not paying me the money they owe, they have me jumping through hoops and I have done everything they say yet they still won't verify my account and deal with my withdrawal of £2,000. I have sent everything they have asked for in post and email and they just keep lying about not receiving my posted document and also coincidentally they are claiming issues with there inbox now. It sounds like a scam but I have deposited over a thousand pounds into this company, if they were never going to pay they shouldn't take my withdrawals. I am looking into legal action now but be very careful with this site. I am sick of waiting for my withdrawal to come through. I hope this helps sort things out because it is getting beyond a joke. It also appears I am not the first person to have this issue with Jackpot 247

I Joined jackpot 247 in Aug 2014. Was asked to provide Identification (3 different documents) on 5th October 2014 as I had won a smaller amount and requested a standard withdrawal that had not been a problem for me at other casino's. This is where my problems began. I asked where my withdrawal was and received a reply on the 14th Oct indicating one of the documents had expired, that was obviously fine so sent the new driving licence and heard nothing at all about my win again despite numerous emails was met with a wall of silence. In June this year decided to give the site another go after still receiving all of the bonus offers through email, I was asked for further identification at this time which bizarrely included a picture of myself holding my ID. (I've since found out after reading this is becoming more common) Anyway I adhered to this and sent the request. After spending large sums of money (stupidly on my part) recently Sept '15 won a very nice amount for £5025. I completed the terms and conditions of the promotion and made a withdrawal for £2000 on 21st Sept and that was that or so I thought. I on the 26th Sept after hearing nothing sent a polite reminder asking for an update with my withdrawal and was met with a response indicating "kindly note your account is under review by management" on the 26th Sept this year and after a further follow up email again have been met with a wall of silence. I hope to have a resolution to my withdrawal as I'm not sure what steps i can take from here.

Thankyou

I have been owed £2477 by the casino for many months now. I fulfilled every one of their requests and have no idea why they have not yet paid me. Please tell me when I can expect payment. Thanks

Hi My problem is that I have moved back to my home country and wanted to update my account - change adress, Have sent them my passport and utility bill with new adress but Jackpot247 Casino Support thinks that they are god`s and they shouldnt answer to emails, I have wrote about 12-15 emails have received only 1 reply that they need my old adress bill, but how I can provide that if I have moved to another country almost year ago? I have 60 pounds struck there, could someone please help me sort out this problem? Regards E.K

Hello, I requested a withdrawal of £1000 06/06/2015 through PayPay. This is still coming up as 'Waiting' in my account. On the 06th I sent documentation to confirm my ID and address, and received the following email: ''Hi Lucy, Thank you for choosing Jackpot247! We would like to confirm that we have received your documents. They have been sent to the relevant department and saved on your file. Your account is now fully verified and we look forward to seeing you at the tables! Thank you for your cooperation. " I wondered if their was anything else I needed to do and why is the payment being held up? Thank you