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Jackpot247 Casino - Withdrawal complaint

RESOLVED
Complaint Info
Disputed casino Jackpot247 Casino
Reason Delayed payment
Amount £ 5500
Steve3775 United Kingdom Message
Posted on April 4, 2016

I won £5500 on the early hours of Monday morning on the Tuesday night I had to send copy of my passport bank card proof of address I did all that I then phoned on the Wednesday and they saying they waiting for managers approval . I've emailed today and had no reply . So phoned and keep getting told the same thing .

Posted on April 4, 2016

Dear Steve,

Thanks for bringing this matter to our attention. We will investigate the matter immediately and make sure your request is processed.

Best regards

Posted on April 4, 2016

Hi Steve,

This complaint appeared on the AskGamblers website today, the 4th April. Since writing it on the 1st we can see that the funds have been processed and should be with you within 3-5 working days. You will have received an email confirming this.

Kind Regards,

Jackpot247

AskGamblers
Posted on April 7, 2016

Dear @Steve3775,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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