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Jackpot247 Casino - Stalling verification and payment

RESOLVED
Complaint Info
Disputed casino Jackpot247 Casino
Reason Delayed payment
Amount £ 2790
TH123 United Kingdom Message
Posted on February 11, 2017

So last week I signed up to Jackpot247 after seeing them on ITV. I made a couple of deposits of £1,400. I played some roulette and made three withdrawals of £780, £1010 & £1,000 which have been pending since then. I got in touch with customer support who asked me to send my documents in to be verified, which I did. I was told verification takes between 24-72 hours.

I called in yesterday to check the progress and I was told that my account would be verified by the end of the day. I woke up this morning checked my emails and to my surprise still no email to confirm that my account has been verified, I log into my online account and it still has not been verified. I call in to "customer support" to ask whats going on and the lady I spoke with said my account will be verified today. I explained to her that I was told the same thing yesterday and her response was "No he didn't say that to you". So I am being called a liar by "customer support"?! I have been gambling online with various different online casinos and this is the first time I have had such an experience with an online casino! There was once a casino I played online with who verified my documents instantly! while I was on the phone to them.

I have been reading a lot of reviews online about this casino and now i'm starting to worry as I have seen a lot of these cases.

avoid playing with this casino.avoid avoid avoid!

Posted on February 14, 2017

Hi,

We have reviewed the player's account and are happy to confirm that on the same day the complaint was raised on AskGamblers it was resolved. We have had a slight delay in processing documents due to the volumes received which unfortunately resulted in this customer's documents taking longer than normal to process.

We can see that the customer has had his withdrawals and has continued to use the site with success. We hope this resolves the issue and should the customer have any further queries please let us know.

Kind Regards,

Jackpot247

AskGamblers
Posted on February 17, 2017

Dear @TH123,

Please let us know if we may close this complaint as resolved? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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