We’ve checked into your complaint and here is what we found:
We do accept both Skrill and NetTeller for deposits. Your original deposit of 21 euro was made with Skrill. At the moment we do not have an option to withdraw via Skrill, but you can withdrawal with Neteller.
As explained in our Terms and Conditions, you may make a withdrawal once you qualify, with certain limits.
Generally speaking, players who have low deposits and immediate requests for entire “all-out” account withdrawals can present a fraud problem that the casino must consider. For security reasons and fraud prevention, players who request a withdrawal of their entire balance at once in order to avoid fraud and theft, and in order to run an orderly and legal casino,
we do have rules, identification processes, withdrawal request processes, and installment amount decisions.
However, your balance is still available for future play and/or withdrawal at that point.
If the withdrawal request is denied because of an “all-out” Terms and Conditions violation, and you then immediately request a full refund following that denial, your account will be closed. This is a reasonable security measure on the casino’s part, and is part of the Terms and Conditions to which all players agree before play begins.
We are sorry that you are distressed about your refund request and account closure, and we do apologize for the delay in a full explanation. We would like to point out that your original deposits were completely refunded to you.
We cannot allow players flagged for possible fraud to re-open accounts with us. Please accept our best wishes for future luck.