Ag Awards

WinPalace Casino - Installments

Complaint Info
Disputed casino WinPalace Casino
Reason Delayed payment
Amount $ 1000
Posted on July 17, 2014

I played with cash. I won 3,000 dollars which I submitted for a withdrawal....which is the max amount per week you can withdraw. At the time of the request I had an additional 4,000 in the account which I have subsequently lost. I just got a note that 1,000 of the 3,000 was approved and that I could resubmit another request for the 2,000 which of course will take another two weeks and there is no promise that when that is done I will get the full they reserve the right to pay in "­ins­tal­lme­nts­" which means this could go on forever. I just want my 3K. If I get that then I will play with them some more, but as a pretty new customer, I wanted to check the full circle of the system before depositing more money. Thanks

Posted on August 16, 2010


Player’s problem solved, I just received a message from wp support that player was credited the rest of his balance.



Posted on August 16, 2010

Yes. I received a 1000 dollar payment in my bank account today, and they have notified me that they have approved the balance for wiring into my account within the next few business days. I am very pleased with Win Palace and with your support to the extent that you provided me assistance. Thank you very much Askgamblers and Win Palace.


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