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WinPalace Casino - Uninformed consent

UNRESOLVED
Posted on May 16, 2014.

I wanted my wife to learn how to play blackjack. I found Winpalace online and it looked like a good interface so I made a deposit. When I tried to make the deposit my bank denied the deposit because they do not authorize transactions for gambling. I called someone from the website to help with my 30$ deposit. The were able to get my deposit set up as well as give me a 200% bonus <--- great huh??? However, after playing with my wife for a couple hours and winning a couple hundred bucks, we wanted to cash out $100 to celebrate our winnings. We called the number given and were told that we could withdraw $0 until we made multiple thousands of dollars worth of additional bets. I explained that I just wanted to play with my 30$ and the 60$ that they added on they could keep. I wasn't trying to take the bonus money they gave me. After about an hour with online help chat and speaking with a manager on the phone. I was offered to cancel my account and lose the well over a hundred dollars just to get my initial 30$ back. I have never experienced such scheming in the gaming industry before. I have played on multiple casino and poker sites in the past and was astonished as to how this "casino" tries to rip it's customers off. I would never recommend this site to anyone I cared about. they essentially made me pay $150 to get my initial 30$ back. SCAM!!!!

Posted on March 23, 2014.

Hi,

I would like to know if you received proper assistance from the casino or if the issue is still open. I might be able to help.

Looking forward to hearing from you,

Posted on March 25, 2014.

Hi,

could you please let me know if this issue was finally sorted out or still pending?

I might be able to help.

Looking forward to hearing from you,

Clara

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