I tried to make a withdrawal of $1000 it kept rejecting my withdrawal saying I had no faxback on file. I went to live chat to resolve the issue as I still have my emails from my original fax back form dated back in November of last year,
I have filed a complaint last year as win palace would not pay me then either after you guys had got my money from them in a week !! which before I had endured months of being run around in circles!
They locked me out of my account !
I haven't played there for most of this year but decided to go back and play last week I had to reset my password and had issues doing so but finally managed to get to my account .
After speaking to Sabrina Who insisted I had no fax back on file I managed to forward my original email to Cheryl the year before she commenced to argue with me why I had submitted a fax back form a year prior and couldn't understand that I've been a member there for over year!!
She was extremely rude! And Offered me no resolution as to why I could not make a withdrawal I then made a complaint here but mistakingly put the wrong WinPalace in the subtitle so I'm now resubmitting the complaint and hope you can help me retrieve my money :(
She logged me out of chat and ended the session since which I cannot log into my account our view any of my information knowing I have a balance of $1001 :(
So now not only am I not being paid but now I cannot access my account !
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