Ag Awards

Win palace game does not open

Posted on May 16, 2014

Hi I had an issue with the Win Palace casino. I had been losing a lot with them and they have offered me this no deposit bonus which the max allows to cash out is $2500. I had submit a withdrawal of $2500 on June 26,2011 and it been already 6 month I still haven’t receive my payment yet, I was ask to provide my personal documents ex fax back form,ID and bank statement which I had already send it over but whenever I e-mail or talk to a support on live chat their response is always that they are still being reviewed, and they we will contact me when approved, but it is kind of way over if they do need 6 month of time to review since I am just thinking they are making an excuse keep delay my withdrawal. Could you please help me out! Thank you.

This is the e-mail from them, I always get response with the same reply after i had send over my document on June 26,2011

Dear XXX

Thank you for your e-mail,

The account is still being reviewed, we will contact you when approved


Bret Whitmoore


Posted on November 30, 2011

Hi simli0623,

thank you for your post, i will look into this issue and get back to you with a reply ASAP.

you can also contact me personally at [email protected] for future assistance.



Posted on December 4, 2011

Please update us about the status of this complaint.

Posted on December 5, 2011

Hi i still haven't receive any reply from the casino lately

Posted on December 8, 2011

hi simli0623 ,

i have forwarded you issue to the WP casino CS manager, will advise you shortly on their reply.



Posted on December 12, 2011

Any updates on this please?

Posted on December 17, 2011

The complaint is extended second time in order to get the proper update about the outcome. Not replying will result closing the case and complaint will be marked as unresolved.

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