Denied payment and verification issues

Hi,

I've been trying to verify my account here for a month and a half now, or even longer.

I've sent all the documents, and now theyre requesting, I think, the final one, which is the proof of deposit from my crypto account.

Well, I've sent them the documents a lot of times, and I mean multiple times a day across two weeks; however, they haven't responded to any of my emails in that entire time whatsoever, and the verification still isn't done.

Also, in chat, they told me to keep waiting, so basically nothing. I'm forced to make the complaint because of their incompetence.

The final documents are right too; they're just not responding to anything

Withdrawal taking over 7 days now. I hear the same thing with:

Thank you very much for your patience. I would like to assure you that there is no reason to worry and that your withdrawal is safe. We ask for your patience while your withdrawal is being processed and apologize for any inconvenience this may cause.

Once the withdrawal has been processed, you should receive an email from the Finance Department.

Same thing like robots

Hello, my name is < name removed > and I'm from Germany. i won €250 at wildsino.com, but unfortunately, I've been waiting in vain for my payout since april 4th, 2026. Support has repeatedly given me the runaround, which I can prove with several screenshots. It would be great if you could help me.

It has been about a month since my withdrawal from Wildsino.

I always follow up with them, but they always say that they will process. But till now still pending.

And they block my withdrawal.

I have a 28,268.62 remaining balance.

I chatted with them to unblock, but they did not.

Note: My account did not require verification.

I would like to report an issue with my withdrawals from Wildsino Casino.

On August 29, I made a deposit, claimed a bonus, and successfully completed the wagering requirements according to the terms. The following day (August 30), I submitted a €500 withdrawal request, and on August 31, I submitted another €500 withdrawal request.

As of today, both withdrawals are still shown as Pending. This means it has now been 12 days since the first request, and we are currently on the eighth business day, with no progress so far.

I have not been asked for any additional verification or documents, and my account status indicates that no further verification should be required. Therefore, I would have expected the withdrawal process to be more straightforward.

While I understand that delays can sometimes occur, I feel the waiting time is now becoming quite long.

Dear AskGamblers Complaints Team,

On July 17, 2025, I won a significant amount at Wildsino Casino. Since that date, my withdrawal has been constantly marked as “under review”, and no payment has been made to my account.

I have contacted the casino’s customer support multiple times, but I only receive template responses without any clear explanation or resolution. No progress has been made regarding my withdrawal.

This situation has caused me great frustration and disappointment. I kindly request that this matter be reviewed and that the casino provides a clear update on when I can expect my winnings to be paid out.

Thank you for your assistance in resolving this case.

Sincerely,

E-mail: < removed and sent to the casino >