Complaint #21 Wildsino Casino

Withdrawal stuck in processing

By Vladut-Alexandru

3 weeks ago

I requested a withdrawal of 200 EUR on 19 May 2026.
The withdrawal was cancelled and the funds were returned to my account.

I then requested a new withdrawal on 22 May 2026, which is still in “processing” and has not been completed.

I contacted support and the VIP manager several times, but I only receive generic replies without any clear update or solution.

The funds have not been received in my bank account and the withdrawal is still pending.

I request assistance to resolve this issue or to process the withdrawal as soon as possible.

Disputed Casino Wildsino Casino

Reason Delayed payment

Amount €200

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @Vladut-Alexandru,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wildsino Casino

• Representative

3 weeks ago

Dear Vladut-Alexandru,

Thank you for reaching out and sharing the details of your case.

We have investigated your transaction history and would like to clarify the status of your requests. Your withdrawal request from May 19th was unfortunately declined by the payment provider. Please note that these providers act as third-party intermediaries, and we have no direct influence over their internal systems or processing decisions.

Regarding your subsequent request, we do not see a withdrawal registered on May 22nd. Instead, our system shows a pending request submitted on May 24th.

We are currently working on processing this May 24th request with high priority. However, if this transaction should happen to be rejected by the provider again, we highly recommend selecting an alternative payment method for your next attempt, such as a standard Bank Transfer.

Thank you for your patience and cooperation.

Best regards,
Wildsino Casino Team

Wildsino Casino Complaint Stats

Resolved 16 / 16

Avg. Amount $1,907

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Wildsino Casino Complaints

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Waiting for weeks

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Hello, my name is < name removed > and I'm from Germany. i won €250 at wildsino.com, but unfortunately, I've been waiting in vain for my payout since april 4th, 2026. Support has repeatedly given me the runaround, which I can prove with several screenshots. It would be great if you could help me.

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Payment issues

I am writing to file a formal complaint against Wildsino regarding repeated issues with my withdrawal request.

On 23 February, I requested a withdrawal of €400 from my account. After waiting four days, the withdrawal was declined without any valid explanation. I was informed that I had cancelled the withdrawal myself, which is incorrect. I had not logged into my account during that period and did not cancel the request.

Following this, I was instructed by Wildsino’s support team to submit a new withdrawal request. I complied and made a second withdrawal attempt. Once again, after four days, the withdrawal was cancelled. This time I was told that the cancellation was due to technical difficulties, which they claimed would be resolved. However, only five minutes after cancelling the withdrawal, I was asked to submit yet another withdrawal request. This sequence of events raises serious concerns.

It is important to note that:
• I have successfully completed one withdrawal in the past.
• I have used the same payment method for both deposits and withdrawals.
• I have not been asked to provide any KYC (Know Your Customer) documentation.
• There have been no clear or consistent explanations for the repeated cancellations.

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It has been about a month since my withdrawal from Wildsino.

I always follow up with them, but they always say that they will process. But till now still pending.

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I have a 28,268.62 remaining balance.

I chatted with them to unblock, but they did not.

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On August 29, I made a deposit, claimed a bonus, and successfully completed the wagering requirements according to the terms. The following day (August 30), I submitted a €500 withdrawal request, and on August 31, I submitted another €500 withdrawal request.

As of today, both withdrawals are still shown as Pending. This means it has now been 12 days since the first request, and we are currently on the eighth business day, with no progress so far.

I have not been asked for any additional verification or documents, and my account status indicates that no further verification should be required. Therefore, I would have expected the withdrawal process to be more straightforward.

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This is just too slow. On terms casino says it takes normally three days. Hopefully this complaint speeds up the process, and warns other players before they make deposits on this casino.

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Dear AskGamblers Complaints Team,

On July 17, 2025, I won a significant amount at Wildsino Casino. Since that date, my withdrawal has been constantly marked as “under review”, and no payment has been made to my account.

I have contacted the casino’s customer support multiple times, but I only receive template responses without any clear explanation or resolution. No progress has been made regarding my withdrawal.

This situation has caused me great frustration and disappointment. I kindly request that this matter be reviewed and that the casino provides a clear update on when I can expect my winnings to be paid out.

Thank you for your assistance in resolving this case.

Sincerely,

E-mail: < removed and sent to the casino >

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