Complaint #19 Wildsino Casino

Payment issues

By LEX2U

3 months ago

Message on forum

I am writing to file a formal complaint against Wildsino regarding repeated issues with my withdrawal request.

On 23 February, I requested a withdrawal of €400 from my account. After waiting four days, the withdrawal was declined without any valid explanation. I was informed that I had cancelled the withdrawal myself, which is incorrect. I had not logged into my account during that period and did not cancel the request.

Following this, I was instructed by Wildsino’s support team to submit a new withdrawal request. I complied and made a second withdrawal attempt. Once again, after four days, the withdrawal was cancelled. This time I was told that the cancellation was due to technical difficulties, which they claimed would be resolved. However, only five minutes after cancelling the withdrawal, I was asked to submit yet another withdrawal request. This sequence of events raises serious concerns.

It is important to note that:
• I have successfully completed one withdrawal in the past.
• I have used the same payment method for both deposits and withdrawals.
• I have not been asked to provide any KYC (Know Your Customer) documentation.
• There have been no clear or consistent explanations for the repeated cancellations.

Disputed Casino Wildsino Casino

Reason Delayed payment

Amount €400

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LEX2U

3 months ago

I have now received the payment. Thanks again Askgamblers! ❤️

Wildsino, I appreciate you finally took care of this, but please re-assess your integrity policies.

LEX2U

3 months ago

You are 100% lying. I have attached the emails, where it shows the conversations I have had with your support. At first you blamed me for cancelling the withdrawal even though I hadn’t logged in at all after I made the request. Second time you blamed your technical error.

Then when I sent you a mail, you told me that your system shows that I have cancelled the withdrawals and asked me to take a screenshot from YOUR SYSTEM to prove you wrong. Your system is your system, of course it shows what you want to see. After my latest withdrawal request, I haven’t again logged in to your system at all. Presumably you can see that as well from your system log, but still try to claim I was the one who cancelled it.

Your MO is to delay payments and blame the customer. As you can see from other complaints regarding your casino, I am far from only one with the same experience.

Wildsino Casino

• Representative

3 months ago

Dear LEX2U,

Please be advised that your previous withdrawal requests were cancelled by you. There is currently one withdrawal pending, which we are waiting to complete.

We will keep you updated and notify you as soon as the process is finished.

Kind Regards,
Wildsino Team

Wildsino Casino Complaint Stats

Resolved 16 / 16

Avg. Amount $1,907

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Wildsino Casino Complaints

See all complaints for this casino

Waiting for weeks

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I requested a withdrawal of 200 EUR on 19 May 2026.
The withdrawal was cancelled and the funds were returned to my account.

I then requested a new withdrawal on 22 May 2026, which is still in “processing” and has not been completed.

I contacted support and the VIP manager several times, but I only receive generic replies without any clear update or solution.

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I request assistance to resolve this issue or to process the withdrawal as soon as possible.

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Hello, my name is < name removed > and I'm from Germany. i won €250 at wildsino.com, but unfortunately, I've been waiting in vain for my payout since april 4th, 2026. Support has repeatedly given me the runaround, which I can prove with several screenshots. It would be great if you could help me.

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I always follow up with them, but they always say that they will process. But till now still pending.

And they block my withdrawal.

I have a 28,268.62 remaining balance.

I chatted with them to unblock, but they did not.

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Withdrawal requests of 1000 EUR still pending after 12 days

I would like to report an issue with my withdrawals from Wildsino Casino.

On August 29, I made a deposit, claimed a bonus, and successfully completed the wagering requirements according to the terms. The following day (August 30), I submitted a €500 withdrawal request, and on August 31, I submitted another €500 withdrawal request.

As of today, both withdrawals are still shown as Pending. This means it has now been 12 days since the first request, and we are currently on the eighth business day, with no progress so far.

I have not been asked for any additional verification or documents, and my account status indicates that no further verification should be required. Therefore, I would have expected the withdrawal process to be more straightforward.

While I understand that delays can sometimes occur, I feel the waiting time is now becoming quite long.

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This is just too slow. On terms casino says it takes normally three days. Hopefully this complaint speeds up the process, and warns other players before they make deposits on this casino.

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Dear AskGamblers Complaints Team,

On July 17, 2025, I won a significant amount at Wildsino Casino. Since that date, my withdrawal has been constantly marked as “under review”, and no payment has been made to my account.

I have contacted the casino’s customer support multiple times, but I only receive template responses without any clear explanation or resolution. No progress has been made regarding my withdrawal.

This situation has caused me great frustration and disappointment. I kindly request that this matter be reviewed and that the casino provides a clear update on when I can expect my winnings to be paid out.

Thank you for your assistance in resolving this case.

Sincerely,

E-mail: < removed and sent to the casino >

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Hi, this casino is delaying my payment again. Last time I received money from them was more than 2 weeks ago, and since then I got nothing. I reached out to them via email but they did not respond. It looks like to me that they will pay only if I write complaint here, that helped me before and thank you for that. I hope you can help me again and make them finally pay me out fully.

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I attached screenshots of my pending withdrawals, in which you can see when they are pending. I would like to note that in one of my previous emails to you is the chat transcript that I can't upload here for some reason.

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