Complaint #17 Wildsino Casino

Didn't receive my withdrawal for a month

By Maman23

7 months ago

It has been about a month since my withdrawal from Wildsino.

I always follow up with them, but they always say that they will process. But till now still pending.

And they block my withdrawal.

I have a 28,268.62 remaining balance.

I chatted with them to unblock, but they did not.

Note: My account did not require verification.

Disputed Casino Wildsino Casino

Reason Declined payment

Amount ₱25000

Discussion

AskGamblers

• Support Team

5 months ago

Dear @Maman23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wildsino Casino

• Representative

5 months ago

Dear All,

Following our previous update, we are pleased to confirm that the transaction has been successfully processed from our side.
The funds should reach the customer's account shortly, depending on the processing time of the chosen payment provider.
We would like to thank the customer for their patience throughout this process.

Best regards,
Wildsino Casino Team

Wildsino Casino

• Representative

5 months ago

Dear All,

Thank you for the opportunity to resolve this matter.

We would like to inform you that the account has been closed based on an administrative decision, in accordance with Section 3.9 of our Terms and Conditions: "We reserve the right to deny opening of an account or close an existing account without prior notice or justification."

However, we are pleased to confirm that the payout of the remaining balance is currently in progress. We would like to thank the customer for their cooperation in providing the details of their chosen payment method.

These details have been forwarded to our relevant department for processing. As soon as the transaction is completed, we will provide an immediate confirmation here.

Thank you for your understanding and patience.

Best regards,
Wildsino Casino Team

AskGamblers

• Support Team

5 months ago

Dear all,

This complaint has been reopened as per Wildsino Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Wildsino Casino Complaint Stats

Resolved 17 / 18

Avg. Amount $1,745

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Wildsino Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 17 out of 18 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Wildsino Casino Complaints

See all complaints for this casino

Infinite verification with no response

Hi,

I've been trying to verify my account here for a month and a half now, or even longer.

I've sent all the documents, and now theyre requesting, I think, the final one, which is the proof of deposit from my crypto account.

Well, I've sent them the documents a lot of times, and I mean multiple times a day across two weeks; however, they haven't responded to any of my emails in that entire time whatsoever, and the verification still isn't done.

Also, in chat, they told me to keep waiting, so basically nothing. I'm forced to make the complaint because of their incompetence.

The final documents are right too; they're just not responding to anything

Unresolved

Withdrawal stuck over 7 days now

Withdrawal taking over 7 days now. I hear the same thing with:

Thank you very much for your patience. I would like to assure you that there is no reason to worry and that your withdrawal is safe. We ask for your patience while your withdrawal is being processed and apologize for any inconvenience this may cause.

Once the withdrawal has been processed, you should receive an email from the Finance Department.

Same thing like robots

Resolved

$1,250

Waiting for weeks

Submitted 3 requests for the max of $750.00 each on May 9th using the same method used for deposits. All 3 were either declined or cancelled. I tried several times but got the same results. Then I tried using my MyFinity account during the time period from May10 - May17. Finally on May 17, I received one of my withdrawls for $750.00. I sent a message almost every single day asking for my $1500, which still sits in my account. They just said it was being looked into and for me to be patient. They are marked as PROCESSING. Today is business day 10 (no weekends or holidays) after my last request. Their stated timeframe is 3 business days. Can you please help me with this. If you need further information I will be happy to provide you with it. Thank you.

Resolved

€1,500

Withdrawal stuck in processing

I requested a withdrawal of 200 EUR on 19 May 2026.
The withdrawal was cancelled and the funds were returned to my account.

I then requested a new withdrawal on 22 May 2026, which is still in “processing” and has not been completed.

I contacted support and the VIP manager several times, but I only receive generic replies without any clear update or solution.

The funds have not been received in my bank account and the withdrawal is still pending.

I request assistance to resolve this issue or to process the withdrawal as soon as possible.

Resolved

€200

The casino now takes about 3 weeks to process my withdrawal

Hello, my name is < name removed > and I'm from Germany. i won €250 at wildsino.com, but unfortunately, I've been waiting in vain for my payout since april 4th, 2026. Support has repeatedly given me the runaround, which I can prove with several screenshots. It would be great if you could help me.

Resolved

€250

Payment issues

I am writing to file a formal complaint against Wildsino regarding repeated issues with my withdrawal request.

On 23 February, I requested a withdrawal of €400 from my account. After waiting four days, the withdrawal was declined without any valid explanation. I was informed that I had cancelled the withdrawal myself, which is incorrect. I had not logged into my account during that period and did not cancel the request.

Following this, I was instructed by Wildsino’s support team to submit a new withdrawal request. I complied and made a second withdrawal attempt. Once again, after four days, the withdrawal was cancelled. This time I was told that the cancellation was due to technical difficulties, which they claimed would be resolved. However, only five minutes after cancelling the withdrawal, I was asked to submit yet another withdrawal request. This sequence of events raises serious concerns.

It is important to note that:
• I have successfully completed one withdrawal in the past.
• I have used the same payment method for both deposits and withdrawals.
• I have not been asked to provide any KYC (Know Your Customer) documentation.
• There have been no clear or consistent explanations for the repeated cancellations.

Resolved

€400

Withdrawal requests of 1000 EUR still pending after 12 days

I would like to report an issue with my withdrawals from Wildsino Casino.

On August 29, I made a deposit, claimed a bonus, and successfully completed the wagering requirements according to the terms. The following day (August 30), I submitted a €500 withdrawal request, and on August 31, I submitted another €500 withdrawal request.

As of today, both withdrawals are still shown as Pending. This means it has now been 12 days since the first request, and we are currently on the eighth business day, with no progress so far.

I have not been asked for any additional verification or documents, and my account status indicates that no further verification should be required. Therefore, I would have expected the withdrawal process to be more straightforward.

While I understand that delays can sometimes occur, I feel the waiting time is now becoming quite long.

Resolved

€1,000

Slow withdrawals on wildsino

Hi,

I have 3 pending withdrawals on wildsino casino. 14.8, 15.8 and 16.8. So it's been 13 working days and nothing has happened. Support keeps saying that they have informed payment staff and those withdrawals have top priority. Verification isn't needed.

This is just too slow. On terms casino says it takes normally three days. Hopefully this complaint speeds up the process, and warns other players before they make deposits on this casino.

Resolved

€1,500

Winnings from July 17 still not paid out

Dear AskGamblers Complaints Team,

On July 17, 2025, I won a significant amount at Wildsino Casino. Since that date, my withdrawal has been constantly marked as “under review”, and no payment has been made to my account.

I have contacted the casino’s customer support multiple times, but I only receive template responses without any clear explanation or resolution. No progress has been made regarding my withdrawal.

This situation has caused me great frustration and disappointment. I kindly request that this matter be reviewed and that the casino provides a clear update on when I can expect my winnings to be paid out.

Thank you for your assistance in resolving this case.

Sincerely,

E-mail: < removed and sent to the casino >

Resolved

Ft300,000

Wildsino Delays Withdrawal

Hello, I recently registered at Wildsino Casino. According to some reviews, the casino should be making payouts after 2 days. On July 10, 2025, at 1:00 a.m., I successfully received a €75 bonus (€7,000 wager). Now support keeps telling me it will take 3-5 days to receive a payout. Today, July 17, 2025, at 1:00 a.m., the fifth day has passed and I haven't seen a cent. €500 is in the payout queue and €900 is in my player account. The casino is delaying the payout. The casino says account verification isn't necessary. PLEASE HELP!!

Resolved

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