Withdrawal delay

Hi. Thank you for hearing me out. I have a withrawl pending now for 4 days ($217). Spinrider casino says pending time is 24-48 hrs. I have chatted with support twice now as to why the delay and I'm not getting a clear answer. I'm fully verified and did not take any match bonus so I should have been paid by now. I do have copies of my chat logs should Ask Gamblers require them. Thank you.

I made 6 withdrawals by bank transfer from SpinRider Casino. 4900 Norwegian kroner (NOK) each, a total of 29400 NOK (about 3200 US dollars). The withdrawals were approved on October 9. Now, October 29, I'm still waiting to get the money into my bank account. I sent a bank statement from October showing that I have not recived any money, but nothing happens. Is it normal for this to take so long?

I did a withdrawal on July 14, they said it was accepted on July 19, then they said it was accepted on July 19, then they told me it will take 3-5 business days which is fine. Now they told me it will take 7-10 business days. It is past that now and I am not getting answers as to where my withdrawal is and I had gotten nothing in my bank account .

I deposited £1500 on 7th August 2018. I didn't gamble with any of it and I received an email almost instantly saying my account was frozen and my £1500 would be returned to me. I have emailed them multiple times and they don't really tell me anything other than to wait. As my account is frozen I can't log in to check status of any payments.

I just want my £1500 back. Can you help please?

Dear Sirs and Madames,
the following on 11.10.2018 I signed up with the SpinRider Casino (my username: ayto1980) 50 euro via Paysafecard and took advantage of a bonus. At the end I earned a profit in the amount of 120,000 euros and wanted to have them paid out now. Since I was not yet verified, I did this now, which turned out to be very difficult and finally but now worked on 06.11.2018.
In the meantime, SpinRider has confiscated my profit and refunded my 50 Euro entry fee on the grounds that my phone number is already being used in another account, but this can not be true because I was neither logged in to SpinRider nor active.
I wanted to have proof from SpinRider:
1. Which account did my mobile number use?
2. Is this account verified?
3. Has a bonus been claimed?
You have denied me this until today (13.11.2018).
I have behaved regular and would like to be treated like this.
I would ask you to help me with my case because I do not know what to do next.

Dear Askgamblers, I've won €44.000 euro with Roulette on Spinrider. I've asked for a withdrawal but they state that they can only process €5000 a week. I've had a look at their terms but the only clause I can find is the following in their T&C: 10.4 If you win €100,000 or more, we reserve the right to divide the payout into ten instalments, paid as 10 per cent every month for 10 months until the full amount is paid out. You will not get any interest on outstanding amounts and you shall not treat us as a financial institution. Next to that the take the withdrawal date and time as a benchmark with the week, they take 1 or 2 days to process a withdrawal so in the worst case it takes not a week but 9 days. Could you advise on the procedure to take?

Storytime: I saw their attractive 200% Bonus, and thought I'd give it a go. Deposited £500, received £1000, total of £1500. I immediately became saddened when I realized that the max I could wager was £5. It was a Wednesday night with nothing to do, I thought I would start with Immortal Romance. Bet £4.80 and hit the bonus spins and immediately won £1400. I went over to Starburst and started wagering £5 until I had cleared the wagering requirement being left with around £1400 still. Long story short, I immediately increased the wager limit after I double checked I had cleared the wagering requirements, and through a mix of Titans/Immortal Romance/Starburst I ended the next night (Thursday) with £15.5k. Processed for a withdrawal and went to bed. Cue the next night (Friday), I felt lucky so I reversed 2.5k and put 13k back to withdraw and thought I'd have some fun on Starburst wagering between 50-100. I dropped down to around 1k and didn't feel comfortable to continue the high bet (£100) I was betting without the backing of my balance...so I withdrew the 13k and had my entire balance live. I started betting again, £100 per bet on Starburst and about 5 spins later I had won £14k with an almost full house on one spin! It was such a crazy moment. I checked my balance just to be sure I wasn't dreaming and I had roughly £28k in my balance. This is where it gets weird. I spun it 2-3 more times at the £100 bet, and when the screen refreshed after a spin I noticed that my bank balance had gone down by £15k instantly. The Starburst screen then went very weird and closed out. I then saw the remainder of (£13.5k) disappear into the pending withdrawal tab in my account. Not sure what's happening, I refreshed the webpage, saw that I had been logged out and when I tried to log back in it wouldn't let me. Contacted Live Help to ask what was going on and his response to me not being able to log in was 'Have you not read the email?' and then he copy and pasted a guideline which advises that the casino can ban an account for no reason. And that was all he said to me. I was quoted to be using promotion abuse, but trust me, watching Starburst spin a million times was no walk in the park. I played by the rules, but now I'm banned? I've asked twice what I'm accused of and both times they have literally skirted around the issue and provided me with some stock customer service response. They have agreed to process my withdrawal of £28.5k though, which is the main concern for me, but the timing seems a little weird that I get banned MID GAME right after I win £14k on one spin. I've seen some other reviews regarding people getting banned for the same reason. I would just like for my money to be credited to my account ASAP, I submitted all of my documents AND THEN SOME just to make sure they have everything. As an FYI, I technically never went into the bonus whilst the bonus 'was in play', so I technically never used it, but never went above the £5 bet. The money is mine, won fair and square, and I don't intend to wait this '48 hour' cooling down period as I don't have access AT ALL to my account so there is no cooling down! I'd like an apology for the way I was treated and a speedy withdrawal.

Played without bonus. Won 700 euros. Withdrawing 700 euros. Verification process in progress. Been 6 days from first withdrawal request. They asked more evidence, which then provided. No reply for that within 3 days. Visited site today. Unable to access with correct username/password. Tried to reset password. No username exist in database. Contacted live chat. Said site is under maintenance. Told to access within 1 hour again. after 2 hours, site still in maintenance. Asked from support email. No response.

Hello, i played last weekend in this new casino. My issue: I got stuck at Alice Cooper Slot. I won 10 Free Spins but last spin could not be finished. Before i contact support i tried several times to close browser and delete Cache but it doesnt helped. Ok then i took a screenshot from this slot, where i was stuck at the last free spin. i already won 282,50 Euro and had 1 remaining free spin. Immediately after that i contacted support. There i was taking to Aria. She said i should try a different browser(s) So i did but i was not a browser issue. She said, that she will forward this issue to support. i should wait around 5-7 business days. OK, today i logged in into my account and i was talking to Zach. He said that i already received and email about that. This is the content of the mail: Remember i already did that, what they wrote again in email, i think they did not understand or will not understand... ------------------------------------------- Hi there Christian, Thank you for Contacting Casino Support. We have received feedback from our Specialist Team that you would need to clear your cache and cookies. Delete all your browsing history and restart your device as we have seen that there are no pending winnings on the game. We appreciate your co-operation in this regard. We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries. Kind Regards Casino Support Stacey -------------------------------------------- Following the chat protocol from today you can read that casino says that there were not pending winnings and the issue is closed. I just wonder if i play next slot there and i already won maybe 5000 Euro and they say we cannot see your winnings....^^ Here is the protocol about that: ------------------------------------------------------------- Welcome to LiveChat ZachSupport Agent Good Zach Hello Bembelrocker. How are you today? I'm here to assist you. Bembelrocker Hello i am waiting since last Friday for an answer about my free spins stuck at alice cooper slot... any news about that ? Zach I will be more than happy to assist you with feedback. Before I can though, could you kindly confirm your username,full name, date of birth and address? < personal information removed > Zach Thank you very much for confirming. Please allow me a moment to review your account. Thank you for your patience. I have reviewed your account and notice that we have sent you an email with feedback yesterday. Please be sure to check your spam and junk folder. Bembelrocker just a moment please Zach Sure no problem. :) Bembelrocker it says no pending winnings i have a screenshot here and i had 1 free spins remaining and already won 282,50 euro and it was not credited to my account.... so i contacted immediately support on friday for this Alice-Cooper-Free-Spins-Stuck.jpgAlice-Cooper-Free-Spins-Stuck.jpg he is the evidence about this i tried all browsers and i could not continue so aria said i have to sent the screenshot and she will forward that... after i asked if i can continue play she said yes but this winnigs about 282.50 euro and 1 remaining free spins... still not there and been credited Zach I can see that a full review has taken place and an outcome has been given, Christian. Bembelrocker what outcome ? Zach An email has been sent to you. Have you received this email? Bembelrocker yeah but still not received my winnings about that and at last 1 remaining free spin.... what can i do with this answer ? We have received feedback from our Specialist Team that you would need to clear your cache and cookies. Delete all your browsing history and restart your device as we have seen that there are no pending winnings on the game. We appreciate your co-operation in this regard. We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries. ????? so if there is something about the money i won then i should be shown in a log file or whatever ? is there a log file for my account for all spins which i can see ? Zach A full review has taken place, and according to the review, the outcome of the stuck round was that there were no winnings from the gameplay. Bembelrocker lol on the screenshot 282.50 are shown... ^^ Zach Should you wish to review your gameplay history, you can do so, under the My aAccounts section. Bembelrocker so can you tell me why 282,50 euro are shown as winnings ? Zach The relevant department who did the full review, confirmed the outcome. Should you wish to dispute the matter please forward an email to [email protected]. Bembelrocker i will forward this issue not to askgamblers.com thank you for your patience cant be real that winnings are lost and you say there were no winnings also screenshot shows that Zach This has been the feedback provided by the relevant department, who has done the full review. Bembelrocker ok bye bye i can see i get no solution by your site.... this seems to be scam ---------------------------------------------------------------------------------------------- in OVERALL i want a solution... i can say that i won money, still got 1 free spin and they say nothing were happened. Here is also a link to the Screenhot i made from the Alice Cooper Slot, where i got stuck. https://picload.org/view/dogoirra/alice-cooper-free-spins-stuck.jpg.html Help me AskGamblers ! Thank you in advance