You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

SpinRider Casino - Stalling payment, unable to log in due to 'site maintenance'

RESOLVED
klonkku7 Finland
posted on April 26, 2018.

Played without bonus. Won 700 euros. Withdrawing 700 euros.

Verification process in progress. Been 6 days from first withdrawal request. They asked more evidence, which then provided. No reply for that within 3 days.

Visited site today. Unable to access with correct username/password. Tried to reset password. No username exist in database. Contacted live chat. Said site is under maintenance. Told to access within 1 hour again. after 2 hours, site still in maintenance. Asked from support email. No response.

klonkku7 Finland
posted on April 26, 2018.

Able to login again. Got reply that account is verified. Waiting for funds.

posted on April 27, 2018.

Hi KLONKKU7,
Thanks for your review.

Regarding our verification process, we must obey the relevant regulations and once a customer requests their first withdrawal, we have several days to request their ID, check that everything is ok and release the withdrawal. This process is not only to protect us but also to protect you, our customer. Once this process is done, the following withdrawals are much faster.

We can see that yesterday you were able to log in and that you are now waiting for your funds.

If you feel you need some extra support, feel free to get in touch with us again. Our Live Chat team is active and happy to help 24/7 😊

Have a good a weekend.

SpinRider Casino

klonkku7 Finland
posted on April 27, 2018.

Money received. All ok.
Thanks.

posted on April 27, 2018.

Hi KLONKKU7,
Thanks.

Have a good a weekend.

SpinRider Casino

AskGamblers
posted on April 27, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

SpinRider Casino complaints

  • 7 of 10 resolved
  • 21 hours avg response
  • 1 week avg complaint life
  • 23,938 USD avg amount

Have trouble with SpinRider Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.