We hope this response finds you well.
As we mentioned last week, your case was verified with the following:
Your winnings were confiscated, as we found that you were in breach of Clause 4 of our Promotional Terms https://www.spinrider.com/en/promoterms/ which clearly state: 4. Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated.
The telephone number, IP address and fingerprint (this is an identifier generated using data gathered from a device) links the you to another account which was registered in September 2018. This linked account took the promotional welcome bonus offer, therefore, as is clear in our terms, the winnings of the second linked account belonging to you were confiscated.
Additionally, an attempt to register a third Spin Rider account that was also linked to these two players was made on 18 October 2018, this was however blocked as a duplicate, and suggests a coordinated effort to abuse our welcome promotion.
We further draw your attention to Clause 2 of our Promotional Terms https://www.spinrider.com/en/promoterms/ which confirm:
2.1 We have a zero-tolerance policy towards bonus abuse, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses and/or associated winnings from accounts that we suspect are involved in such activities or behaviours. Examples of such activities or behaviours are outlined in clause 2.3 below.
2.3 Examples of promotional abuse and/or irregular play (otherwise known as promotional play restrictions):
As you are aware, our team had a last contact with you on the 7 November 2018 and further referred you to the MGA, in the event that you wanted to further pursue the matter.
In order to help further, this morning we have asked for more details to send over to you and to AskGamblers.
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