Game glitch and missing funds issue not investigated accordingly

Hello, i played last weekend in this new casino.

My issue:

I got stuck at Alice Cooper Slot. I won 10 Free Spins but last spin could not be finished. Before i contact support i tried several times to
close browser and delete Cache but it doesnt helped. Ok then i took a screenshot from this slot, where i was stuck at the last free spin.
i already won 282,50 Euro and had 1 remaining free spin.

Immediately after that i contacted support. There i was taking to Aria. She said i should try a different browser(s)
So i did but i was not a browser issue. She said, that she will forward this issue to support. i should wait around 5-7 business days.


OK, today i logged in into my account and i was talking to Zach. He said that i already received and email about that.

This is the content of the mail:

Remember i already did that, what they wrote again in email, i think they did not understand or will not understand...


------­---­---­---­---­---­---­---­---­---­---­-------

Hi there Christian,

Thank you for Contacting Casino Support.

We have received feedback from our Specialist Team that you would need to clear your cache and cookies. Delete all your browsing history and restart your device as we have seen that there are no pending winnings on the game.

We appreciate your co-operation in this regard. We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.

Kind Regards
Casino Support
Stacey
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Following the chat protocol from today you can read that casino says that there were not pending winnings and the issue is closed.
I just wonder if i play next slot there and i already won maybe 5000 Euro and they say we cannot see your winnings....^^

Here is the protocol about that:

------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-------

Welcome to LiveChat
ZachSupport Agent
Good


Zach Hello Bembelrocker. How are you today? I'm here to assist you.

Bembelrocker Hello i am waiting since last Friday for an answer about my free spins stuck at alice cooper slot...

any news about that ?

Zach I will be more than happy to assist you with feedback. Before I can though, could you kindly confirm your username,full name, date of birth and address?

< personal information removed >

Zach Thank you very much for confirming. Please allow me a moment to review your account.

Thank you for your patience. I have reviewed your account and notice that we have sent you an email with feedback yesterday. Please be sure to check your spam and junk folder.

Bembelrocker just a moment please

Zach Sure no problem. :)

Bembelrocker it says no pending winnings i have a screenshot here and i had 1 free spins remaining and already won 282,50 euro and it was not credited to my account....

so i contacted immediately support on friday for this

Alice-­Coo­per­-Fr­ee-­Spi­ns-­Stu­ck.j­pg­Ali­ce-­Coo­per­-Fr­ee-­Spi­ns-­Stu­ck.jpg

he is the evidence about this

i tried all browsers and i could not continue so aria said i have to sent the screenshot and she will forward that...

after i asked if i can continue play she said yes but this winnigs about 282.50 euro and 1 remaining free spins... still not there and been credited

Zach I can see that a full review has taken place and an outcome has been given, Christian.

Bembelrocker what outcome ?

Zach An email has been sent to you. Have you received this email?

Bembelrocker yeah but still not received my winnings about that and at last 1 remaining free spin....

what can i do with this answer ? We have received feedback from our Specialist Team that you would need to clear your cache and cookies. Delete all your browsing history and restart your device as we have seen that there are no pending winnings on the game.

We appreciate your co-operation in this regard. We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.
?????

so if there is something about the money i won then i should be shown in a log file or whatever ? is there a log file for my account for all spins which i can see ?

Zach A full review has taken place, and according to the review, the outcome of the stuck round was that there were no winnings from the gameplay.

Bembelrocker lol on the screenshot 282.50 are shown... ^^

Zach Should you wish to review your gameplay history, you can do so, under the My aAccounts section.

Bembelrocker so can you tell me why 282,50 euro are shown as winnings ?

Zach The relevant department who did the full review, confirmed the outcome. Should you wish to dispute the matter please forward an email to compla­int­s@s­pin­rid­er.com.

Bembelrocker i will forward this issue not to askgamblers.com

thank you for your patience

cant be real that winnings are lost and you say there were no winnings also screenshot shows that

Zach This has been the feedback provided by the relevant department, who has done the full review.

Bembelrocker ok bye bye i can see i get no solution by your site.... this seems to be scam

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in OVERALL i want a solution... i can say that i won money, still got 1 free spin and they say nothing were happened.

Here is also a link to the Screenhot i made from the Alice Cooper Slot, where i got stuck.

https:­//p­icl­oad.or­g/v­iew­/do­goi­rra­/al­ice­-co­ope­r-f­ree­-sp­ins­-st­uck.jp­g.html

Help me AskGamblers !

Thank you in advance