Complaint #181 Ruby Slots Casino

Waiting for Payout for over 5 months and counting

By TheDentcrew

8 years ago

Message on forum

My payment was approved on 6-17-2017, which I received an email stating such. After constantly contacting them, they stated my withdrawal was sent to their processor on 10-7-2017 almost 4 months later. I've contacted them every week since, and always told to give it a few more days. Contacted them yesterday, and was told my withdrawal was declined on 6-17-2017 due to lack of account verification, in which, was already completed and everything was approved, and if this were the case, why would it have been sent to the payment processor?

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $100

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

TheDentcrew

8 years ago

Finally received it.

AskGamblers

• Support Team

8 years ago

Dear @TheDentcrew,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

8 years ago

Hi Brian--

I'm very sorry for the frustration you've had with this.

I'm happy to tell you that I had your payment issued to your Bitcoin wallet, on the 14th: 11/14 Paid $100 (0,15) Bitcoin for transaction #25371546. ;-)

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I requested a $1950 withdrawal

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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Delaying payment and splitting them

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And that I just have to wait..

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All my information has been verified with them, so there is no reason for this delay...

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