Complaint #87 Dreams Casino

Waiting for payments of $24,831.00 since 10/10/2017

By Poppy T.

8 years ago

Dear Dreams Casino representative,
I am waiting for the payments of $24,831.00 USD since 10/10/2017.
I am very sad that it has come to this to get my own winning money. I don't understand why I have to beg for my own winning money where it should be automatically deposited directly into my Neteller account or whichever preferred methods chosen by players. They never give me an update either, which made me feeling nervous and anxious. It is a lot of money to me obviously and I would like to receive my winning money as soon as possible.
Please give me an update.
Thanks.

Kind regards,
Poppy < surname removed >.

Disputed Casino Dreams Casino

Reason Delayed payment

Amount $24831

Discussion

AskGamblers

• Support Team

2 years ago

AskGamblers Complaints Team considers the behavior shown by the player incompatible with the minimum standards of decency and normal attitude and behavior. Such behavior is considered as a direct breach of the Terms & Conditions associated with AskGamblers Complaints Service and therefore, we took the decision to reject this case and moreover, to ban player from using our services in the future.

AskGamblers

• Support Team

8 years ago

Inactive user

8 years ago

Hi Tawni,
you only offered me to pay my jackpot winning because I took screenshot of it. I also won big money from slots, poker games, scratch games, tournaments, etc but unfortunately I didn't took screenshot at every winning.
I didn't abuse the tournaments at all. I didn't abuse anything at all. My reputation is a clean business person, not a cheater or a scammer like you.
I won the tournaments and every other games at your casino fair and square because I was good at it and also luck was on my side at the time. Just like any other gambling, you got to be good and lucky at the same time.
Let me ask you something, what make you think Interpol, CIA, FBI and Australian Federal police don't know where you live mate?
They can come and get you any minute from now on. They will come to your house and handcuff you any minute. They will close down all your casinos at anytime I can tell you that.
You pay all the money you owe me within 3 days from now or Interpol will come to your house and arrest you. They know who you are and they know where you live.
I don't play games.
That's it. I had enough of this bullshit.

Dreams Casino

• Representative

8 years ago

Hi Poppy--

I'm going to explain this in the simplest way possible and I will provide all necessary evidence to AskGamblers...

We will be paying your withdrawals (minus bonus funds, as bonuses are non-withdrawable), up to the point when you began playing tournaments. You have clearly abused the tournaments and as such, we have voided those winnings.

Further, IMO, I believe we are being beyond fair in this, as you were mixing funds throughout your play. This is the same issue we had with you with your Planet 7 issue and it is clear you have a pattern of this sort of abuse.

Cutting to the chase, there are four withdrawals (requested prior to the start of tournament play) which we will honor:

9/18/2017 50825957 Bank Check Withdrawal - Transaction requested RDM-20170918041437620 ($685.00)
9/18/2017 50825952 Bank Check Withdrawal - Transaction requested RDM-20170918041431213 ($2,500.00)
9/18/2017 50825950 Bank Check Withdrawal - Transaction requested RDM-20170918041426100 ($2,500.00)
9/18/2017 50825946 Bank Check Withdrawal - Transaction requested RDM-20170918041420543 ($2,500.00)

This gives a gross withdrawal amount of $8185. We will be removing the following bonuses used to amass those withdrawals:

9/11/2017 19:57 50495702 Coupon redeemed MY50FREE $50.00
9/13/2017 3:43 50641669 Coupon redeemed BIGGERISBETTER (1 of 999)(50 free spins) $525.00
9/15/2017 0:28 50727459 Coupon redeemed BIGGERISBETTER (2 of 999)(50 free spins) $525.00

The three bonuses total $1100, which removed from your $8185 withdrawal leaves a net of $7085, payable.

Please let me know if you would like this paid to your Neteller account.

Tawni

Dreams Casino Complaint Stats

Resolved 176 / 182

Avg. Amount $4,141

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Dreams Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 173 out of 178 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Dreams Casino Complaints

See all complaints for this casino

33 days and still waiting

Hello, I put in a $2,500 withdrawal request on February 15th, and it was finally approved on March 3rd. That equaled 12 business days.

I am still waiting for my withdrawal. It's been 13 business days since it was approved. Customer support told me that if I didn't receive it by March 17th, contact them and they will have it escalated.

I waited a couple of extra days and contacted them.

I got an email saying that escalations usually take 24-72 hours???

The only reason it's escalated in the first place is because of them. This is beyond frustrating!

Please help!

Thanks!

Resolved

$2,500

Need help with Verification for wallet and ID and Live chat dont work

I’m having an issue I sent $10 worth litecoin to my dreams casino wallet it went through on site end but it doesn’t verify the Wallet and it won’t also let me confirm my ID and I also having a problem with live chat when I click it it doesn’t pop up nothing, stuck verification page again I web had refreshed

Rejected

Delayed payment 1475 USD

My payment is overdue.

I have been through this before with the Inclave casinos, and you guys always get my payment to me proficiently.

I submitted my withdrawal on the 15th of Oct., and it was approved on the 20th of Oct. Today is the 28th.

They told me it should have been paid by now.

I have been through this dance before with them, and you were my lifeline. I was hoping you could do it for me again.

Thank you again for the service you provide for our small community.

Resolved

$1,475

Refusing to pay me my winnings 400$

The company is refusing to pay me. My winnings, I have room submitted over $400 worth of winning that are due to me and the company is doing everything they can do to not pay me the winnings. Stalling, giving me the runaround. Even after I deposited an $11 Fee to withdraw my mini. That's still I'm not allowing me to a job. The many or are we turning my deposit

Resolved

$400

My withdrawal was approved on the 19th of November 2024.

My withdrawal of 760.05 was approved on the 19th of November 2024. On the same day I got an email saying my payment was coming. Well, to no one’s surprise that never happened and I still didn’t get paid. Contacted the casino’s customer support and as usual they told me the complaint will be escalated however that never does a thing. I would appreciate some help with the issue!
Nikolett

Resolved

$760

Will not verify my ID

I have a winnings payout yet first they want to verify my documents. I have been sending them my documents for months and they have never verified. I can't speak to anyone that will help me. I just keep getting a run around from anyone I speak to on chat. My documents are valid. I have sent multiple emails.

Rejected

Payment Delay 2500 USD

I have been in contact with them about my withdrawal.

It stated it would take 5 days then they moved to further.

They have so-called escalated it twice and still nothing.

I'm VIP 4 and still have to wait so long.

My withdrawal is $2500. I dont understand why they say they will escalate it and that has a timeframe on it too.

Resolved

$2,500

No update on withdrawal request of 2033$

Hello!

I placed a withdrawal request on the 9th of April at dreams casino. On April 13th, I contacted support & was informed I didn't complete my playthrough and I must do so to receive my withdrawal. Before placing the withdrawal request on the 9th, it did show my playthrough was complete.

I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

Resolved

$2,033

Waiting on withdrawal of 2500

So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

Resolved

$2,500

Dreams casino - No response withdrawal approved not received

I made a deposit on March 9 2024 I played and requested a 1000.00 withdrawal. This was done via crypto. I was told it would be 72 hours then nothing. Then I spoke to someone and they said it was approved on the 19th of March and would be released to me within 72 hours I contacted them 4 days later and was told it's 7 to 10 days from the request which was on the 9th. I informed them of this and was told it was approved on the 19th of March and would be 72 hours I contacted them again after the 72 hours and was told 7 to 10 business days from approval on the 19th so here is it the 2nd of April it has been passed the 10 business days and now I can get no response to my chat requests or emails.

Resolved

$1,000