I'm sorry to see that you are not happy with the response you got in the chat. We will listen to the feedback and make sure that it gets better.
When it comes to the free spins, they should automatically be added with your first deposit if you picked the bonus option on the deposit. We will take a look at it right now, and see why you never got it added by our support.
However, when it comes to the bonus of 200% I must inform you that it is not valid and has not been for a long time. As you can see when you go to our casino, we do not have %-bonuses anymore. The reason for this is that we do not handle bonus money and wagering. Instead, all your winnings (also from free spins) are cash. We also offer missions where you can earn Volt Points, and buy the type of reward that you want (wager free spins or cash).