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VipRoom Casino - Withdrawal status still pending

RESOLVED
Complaint Info
Disputed casino VIP Room Casino
Reason Delayed payment
Amount € 110
Inactive user
Posted on July 24, 2014

Hi,

I won 110€ at Friday 28-02 and I request a withdrawal

I send them my documents and till now the withdrawal request is pending.

They are promising instant withdrawals in one hour!

Thank you.

Posted on March 6, 2014

Hi Georgios,

Please allow me to clear the confusion up for you.

First of all, account verification can take up to 2 working days. We pride ourselves on player security so this has to be done thoroughly.

You will also see that when checking the VIP Page, the length of time it takes for your withdrawal to be processed depends on your VIP status.

Normal withdrawal processing time is between 24hrs and 48hrs for new players which is still quite quick compared to the general industry standard.

With that being said, I see that your withdrawal was processed early this morning. That means it took 2 working days, Monday and Tuesday to be verified...then once this is complete, your withdrawal was processed for release and reflected in your account this morning.

I hope this clarifies the situation and please feel free to contact our player support team should you have general player queries such as this. It helps us to solve your issue a lot quicker than having to find it on a forum and then having to follow up on it. This information could've been sent to you via our Live Chat instantly.

Feel free to contact us at anytime in the future:-)

Regards,

Ben

AskGamblers
Posted on March 6, 2014

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

VIP Room Casino Complaints

  • 13 of 18 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,856 USD avg amount

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