I sign up last night and wagered the bonus through and won 101 pound I withdrew they came back to me today and I had to send in id I sent in 2 utility bills my birth certificate and picture of my bank card they came back and said this was not acceptable and I had to send in drivers licence passport or ID card I said I didn't have any of these and since then I just keep getting what feels like a computer generated email saying I have to send the relive my documents in even tho I have been saying I don't have photographic ID they are offering no other solution to the problem apart from the emails saying I need to send a government document in! A birth certificate is a government document but they refuse to accept this. I have used this on many sites before as ID but they are refusing to help me or accept these documents that clearly states who I am and hold old I am and where I live! There terms and conditions do not state that it has to be a passport ID card or passport all it says it's a passport or similar documents, if this was made clear in the t&cs then I would never of signed up knowing I do not have these forms of ID I feel as if I have been penalised because I have not got the photographic id after winning fair and square! I and totally apuled as I play slot of sites and birth reticulate along with other letters has always been acceptable with not having photographic ID.