CasinoLuck - Verification issues

gerryf84 Ireland
posted on January 21, 2016.

i logged into my account as normal registered a new card made a successful deposit then was blocked out of my account .i contacted live chat and was told that i needed to send the required documents which i did and was acknowledged on there side .but its been four days now and countless emails from me to them and i get the same response .were still waiting for a response from our security team .

posted on January 22, 2016.


Please retract and delete this "complaint". This is not an issue and never was any issue. The user's account was frozen during a standard account verification and the account was naturally reopened when the account had been verified. There is nothing out of the ordinay about any of this.


gerryf84 Ireland
posted on January 22, 2016.

Look I'm happy the issue is resolved but this was not explained once through numerous emails exchanged about account been frozen without notification.but its all good now as I do like the casino and would encourage other casino users to try it out .thanks

posted on January 23, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.