I have been playing at Guts Casino and loved the experience initially until I won. I submitted a withdrawal request and sent in ID , utility bill, back and front of card, copies of bank statements. I was told I had used cards no longer in my possession as they were replaced by my bank due to some Identity Theft issues. I sent a e-statement in for one of the cards requested and sent several emails requesting how I was to send pics of cards not in my possession as they were destroyed under direction of my bank. I checked the transactions that were in relation to my withdrawal against my bank records. They had no problem accepting my deposits and continued to do so even after they disputed my identity. I spent days trying to resolve and sent all docs that I could access. After no response to my emails from security as to how I could resolve I requested account closure as I felt I had been scammed. I am perplexed how they will accept my money and have no dispute unless I request a withdrawal needless to say I have lost alot of money as I continued to trust them and that they would send my winnings. Now the result is I have placed myself in financial difficulty.
I am unable to upload the rest of the files as they are pdf docs and I am not sure how to convert..