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iGame Casino - Verification and deposit issue

RESOLVED
posted on February 9, 2015.

Yesterday I deposit 100 sek into my account on iGame. At first I could see the money on my account but after an hour it was gone and I have not played anything. I wrote a complain and mailed it to support, 2 times but nothing happened. I wrote a new mail today and no answer. I did not even get a verification letter, so now I asking my self: what have I done wrong ? And this is not enough I didn¨t get any bonus either. Where to get some contact and some help. kitty rosander- kirramoni

posted on February 5, 2015.

Hi kittyrrosander,

I have looked into your issue and it seems the deposit did hit your account and you were able to play. It seems the correct bonus code was not used to claim the bonus so I have manually matched your deposit and added the free spins to your account. You can find your match bonus when you open any Netent game. The free spins are available on Twin Spins.

I am sorry for the delay in getting back to you but, Welcome to iGame and hope you have a great week :)

Cheers
Robin

AskGamblers
posted on February 9, 2015.

@kittyrrosander,
Is this complaint resolved?

AskGamblers
posted on February 12, 2015.

@kittyrrosander,
It's a nice practice to confirm if your complaint is resolved or not. Thank you.

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