Ag Awards

iGame Casino - Delaying verification and withdrawal

Complaint Info
Disputed casino iGame Casino
Reason Verification issues
Posted on March 23, 2017

Hello, iv been having problems with verification and withdraw for over 10 days now even after i have completed all the requests required for verification, i have sent both my ID and Passport picture, bill less then 3 months old linked to my adress and picture of me holding my passport where both my face and passport details are clearly visible. All up until i got last request to submit picture of me holding my passport and after i sent it i didnt get any answer for 6 days and i even wrote a support ticket 3 days ago and still got no asnwer. This cimplaint is my last hope that the site doesnt scam me for the money i have fairly won. Thanks in advance

Posted on March 23, 2017

Dear @kizani,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on March 24, 2017

My complaint is exectly what it should be, i have many disputed withdrawal requests because iv been trying to withdrawl money every signle day since i got some cash on your site (surely over 15 days now) and i NEVER got an answer why i cant withdraw money to my neteller account that i have previously deposited money on (so it has nothing to do with neteller). You are just giving me runaround for money i have fairly won

Posted on March 24, 2017

And to make it clear the first time i tried to withdraw money i got mail saying i should i should verify my account, so my withdraw would have passed if u had verifed my account which u didnt for unknown reason to me. Nor did u answer to my support tickets or writings to your verification mail when i asked what is wrong. Besides that no other casino ever asked me to send a picture of me holding passport and even after that my account didnt get verified

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