Ag Awards

iGame Casino - Delayed payment for 6 months

Complaint Info
Disputed casino iGame Casino
Reason Delayed payment
Amount € 800
Posted on June 21, 2017

I requested my first withdrawal in this casino on 24th of January. The amount was 800 EUR. As I deposited via my debit mastercard I was told by the payment team my withdrawal will be credited to the same card. Unfortunately my bank doesnt support refund/credit transactions towards debit cards. This withdrawal payment was refused and paid back to the sender. I informed casino about this many times. I provided written confirmations from my bank that the transaction was declined and money were never credited to my bank account. I also sent all my bank statements,which I can provide. I suggested alternatives: my netteler account or IBAN for wire transaction. Casino is delaying this payment. They are not able to track the transaction, not responding to my emails. I can provide all the bank statements, as well as the investigation result where they suggest to take legal actions against casino. I honestly dont believe that I will see my 800Eur(its not worth the legal actions which will take forewer), but I want to warn all other players. These casino guys are amatuers and they dont know how to handle dispute transactions.


Posted on June 21, 2017

Dear @matejluk, 

AskGamblers Complaints Team strongly encourage you forwarding to us the aforementioned MGA decision as well as the written bank confirmation. Please send the requested information to suppor­[email protected]­skg­amb­ler­

Thank you for your cooperation. 

Posted on June 23, 2017

Requested information has been sent on 21.06 2017

thank you

Posted on July 3, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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