Complaint #94 Ruby Slots Casino

$3,500 Payment Delayed

By sharkcharmer

9 years ago

Message on forum

On August 5th, I requested a withdrawal of $3,500. Two withdrawals for $1,750 were subsequently approved - one on August 8th, and one on August 18th. I contacted customer service on Sept. 12th, I was told that they're waiting to hear from their processor, and that I should here from their finance dept. soon.

They're customer services reps are always nice, but my withdrawal request is nearly 7 weeks old. . .

Thank you,

Arlo Howlett

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $3500

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team is now considering the complaint as successfully resolved and it is being officially closed.

Thank you all for your cooperation.

sharkcharmer

9 years ago

Hey there - my 2nd payment arrived on Friday, so I believe we're square. Thank you for all of your help.

Best,

Arlo

Ruby Slots Casino

• Representative

9 years ago

Hi Arlo--

Glad I was able to assist you. Thank you for updating this complaint. I will be in to office tomorrow morning and will check on the next payment and post an update.

All the best,

Tawni

sharkcharmer

9 years ago

Good Afternoon,

Thank you for your assistance with this matter. Yesterday I did one check for $1,750, which is great. I still haven't heard anything on the second payment of $1,750. . .

Thanks again,

Arlo

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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Delaying payment and splitting them

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And that I just have to wait..

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All my information has been verified with them, so there is no reason for this delay...

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I sent in all documents and and I still get a runaround.

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