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Ruby Slots Casino - $14,150 waiting for my payout

Complaint Info
Disputed casino Ruby Slots Casino
Reason Delayed payment
Amount $ 14150
Posted on October 4, 2016

The following has not been paid yet. I will keep updated on here. Amounts are after bonus money is taken out.

8/27 - 2000-175 = $1825
8/27 - $2000-0 = $2000
9/9 - 1175-175 = $1000
9/10 - 1175-175 = $1000
9/14 - 1500-175 = $1325
9/14 - 2500-0 = $2500
9/14 - 2500-0 = $2500
9/26 - 1175-0 = $1175
9/29 - 1000-175 = $825
Total = 14,150

I spent about $7500 on my cards. Been a loyal customer at RubySlots for 5 years, Dan was my rep. I hope my new rep is good and this gets all paid up quickly. Thanks.

Posted on October 4, 2016

I was informed that I would be receiving a wire this week of $3825. I will post an update here on Friday. I've gotten plenty of withdraws from Ruby in the past 5 years, but since they moved offices to the Czech Republic and the license is still in Costa Rico I'm just being a bit nervious. Let's see how it works out. This will be a testament of faith in the new changes.

Posted on October 17, 2016

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance hoping that both parties will reach to a satisfactory resolution of the issue.

Posted on October 17, 2016

Received 3767 by wire on 10/6. Withdraws from 9/14 are still waiting for their approval though. As a 5 year loyal customer I feel my sonority should garnish some expedited service otherwise what is a VIP. I really don't want to wait months. I hope they at least respond here, and I'll keep this updated. Thanks AG.

Posted on August 15, 2019

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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