Dear sir/ madam,
I have made a withdrawal request on the 8th of August and the reason I am contacting you, is that it is still pending. According to the website it says that it won’t take up to more than 24 hours to process a request, mine was made on the 8th and it is still pending.
This is my second withdrawal and the first was processed (approved) within 24 hours and I received the payment a few days later. That is normal, because of my bank.
I have contacted their support multiple times and they are all saying different things which aren’t in line with their own information on their website.
I have complained multiple times, they also said that their financial department is looking into it, that was since the 10th of August and no one is able to tell me how long it takes.
I believe that they are stalling my withdrawal for two reasons. One, because I have complained due to the fact that their withdrawal limits are low compared to other casinos and that they are slow regarding payments. Secondly, you can make 1 withdrawal per week. They don’t count the 7 days from the moment that you made a withdrawal request, but the moment they have approved your payment. Which means that a withdrawal can take up to one extra week.
I have played at a lot of online casinos and I have never experienced something like this. My documents were approved before my first withdrawal, so that has nothing to do with it.
Please, I would like to receive my payment as soon as possible.
Thank you in advance.
Kind regards,
Buse
