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Unique Casino - Account closure just before second withdrawal

RESOLVED
Complaint Info
Disputed casino Unique Casino
Reason Casino terms violation
Amount € 8500
Posted on November 5, 2021

I made a deposit and after that, I won several big amounts with Live Roulette. Took me a week to get the first withdrawal of a maximum of Eur 1,500,- and on the day I tried to withdraw another amount, my account is suddenly blocked because of the region I am in ?? So now, I cannot access my funds or play. This seems like a scam. The helpdesk is not answering my emails on top of that.

The problem is quite simple; I played for about a week and won an amount of appr EUR 10,000,-. After an extensive ID check and providing various docs, I started the first withdrawal on the 28th of October-2021 (the max amount is EUR 1,500 per week). After one week, I tried to log in again, and constantly I received the pop-up below on my screen. So, impossible to log in, while there is still EUR 8,500 on my account. Please note that I did not change “regions” or whatsoever in the meantime. Emails to their helpdesks are (up to now) not being replied to. I think something is wrong with this casino, so please assist.

Posted on November 8, 2021

Hello,

Dear customer, your last withdrawal was required on the 28/10 and approved on the 29.10 so you should be able to withdraw again since yesterday.

There are 7 days to wait before each withdrawal, once a week according to our T&C.

Also you were not blocked from our side,  and we can even see  you had a connection in our system, in one long session, from 31/10 to 4/11 you were connected to your account. I will send you the proof in the attachment.


Best Regards

The Unique Casino Team.

Posted on November 8, 2021

Dear Unique Casino Team,

Thank you for your anwer. I keep getting this message on my Iphone screen “Sorry, registration cannot be made from your region” if I try to access the Unique Casino website and my account. See print screen in the attachment.

Thus, it is not possible to play, deposit or withdraw. This started on the 28-Oct and since then I cannot access my account. Please find a solution.

Thank you very much for your cooperation.

Posted on November 8, 2021

I think the problem is solved now. I can login again.

Thank you

Posted on November 8, 2021

Dear Customer

if you have some technical issues regarding your location, you can try also with a VPN .

Best Regards
The Unique casino Team.

Posted on November 9, 2021

Problem is solved. Thank you

AskGamblers
Posted on November 9, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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