I made a deposit and after that, I won several big amounts with Live Roulette. Took me a week to get the first withdrawal of a maximum of Eur 1,500,- and on the day I tried to withdraw another amount, my account is suddenly blocked because of the region I am in ?? So now, I cannot access my funds or play. This seems like a scam. The helpdesk is not answering my emails on top of that.
The problem is quite simple; I played for about a week and won an amount of appr EUR 10,000,-. After an extensive ID check and providing various docs, I started the first withdrawal on the 28th of October-2021 (the max amount is EUR 1,500 per week). After one week, I tried to log in again, and constantly I received the pop-up below on my screen. So, impossible to log in, while there is still EUR 8,500 on my account. Please note that I did not change “regions” or whatsoever in the meantime. Emails to their helpdesks are (up to now) not being replied to. I think something is wrong with this casino, so please assist.