On the 9th of October i requested my withdrawal of 794 euro. And I contacted support via chat after 5 days. then they said normal time for first withdrawal is 3 days verification and 4 days for payout. After 7 days I contacted support again and they let me know that it was work days. So after 7 work days (9 days) I got a new request to provide a document verifying my SKRILL account. So i did that and now that document is still in progress and not yet verified 11 days after the withdrawal request.