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Unique Casino - Waiting for payment

RESOLVED
Complaint Info
Disputed casino Unique Casino
Reason Delayed payment
Amount € 500
Blazejko123 Netherlands
Posted on July 25, 2020

Hallo AskGamblers team.

I hope you can me help whit my withdrawal. I wait one week on my money on unique casino and they will not get my withdrawal approved. I write everyday and non stop, I want my withdrawal approved as soon as possible. This is not normal, I must wait for my money and withdrawal for so long time and still have not not received it. Pleas help me.

AskGamblers
Posted on July 25, 2020

Dear @Blazejko123,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Blazejko123 Netherlands
Posted on July 25, 2020

Dear team askgamblers.

total amount that the casino has to pay me is 500 euros. I've been waiting for a week and I still haven't received anything in my bank account.

Blazejko123 Netherlands
Posted on July 27, 2020

Hello unique casino my documents have been verified already on 24.06.2020. So I do not know what the problem was. Actually, I don't understand why you haven't confirmed my withdrawal all week. Normally, a maximum of two days is paid out. Now it took 5 days. I would like to tell you that today I received money in my bank account, I will ask you in the future that my withdrawals were approved within two days as you have written in the rules to avoid a common problem.

Posted on July 29, 2020

Dear Customer,

We are happy you received our payment.
The withdrawals are approved and done in 24 to 48 hours from the time the withdrawal request is complete.
But if a document is missing it can take more time until the customer sends all the required documents.
Now, for your future withdrawals it will be much faster because you have already provided all the documents.
Best Regards

The Unique Casino team.

AskGamblers
Posted on July 29, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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