Unique Casino - Huge delay on my payment of winnings

Hello

The customer registered on 16/11/20, deposit 200 EUR on 17/11/20 and played in the casino from this day until 05/12/20. He won and his balance is now 3279.13 EUR.
The user contacted us on 17/11/20 asking for withdrawals limits and we informed that he could withdraw up to 1500 EUR per week:
The first withdraw was on 19/11/20, that was approved and sent to his bank account.
After that, Greece changed its regulations and we cannot send withdrawals directly to bank accounts. So we requested the user to provide with a Skrill account , so we could make the transfer.

To summarize the situation, after he was informed of the need to provide a Skrill account , between the 29/11/20 and the 04/12/20, the customer contacted us 7 times asking about the withdrawals. All representatives gave him the same information: saying that will be reviewed by finance department. However the user cancelled all the requests on the same day or on a few days after.

There is now only one pending request of withdrawal, of the 05.12.2020 at 17:28:57 which is one day after the customer wrote this post, and the finance department will try to pay him today end of the day or maximum tomorrow morning.(they are on time for this request)

Thank you
Best Regards
The Unique Casino Team.

Well i am waiting for the payment , when i receive it i will close the complaint, but you guys take for ever to aproove the withdraws.

Hello

You have received your payment to your Skrill.
Attached the confirmation of payment

Best Regards
Unique casino .

Dear @NikosPapachris,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

You can close this complaint

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.