Hi my id is daniela i was made an withdraw for 1500 euro i was aproved on 18 september but the money i still not receive or see them on my statement and untill today i dont have nothing i was not receive no payment .I was talking with the support of unique casino manny times but Everyone was not know what to tell me or was just tell me to wait because they doesnt what is going on .me i will atach some pic .please fix my issue .
Complaint Info
Hello,
Dear customer, your pending withdraw is from the 02.10.20 evening (a Friday evening).
There are no payment during the week end (3 and 4 of the month). So your payment will be sent this week.
The support is asking for a Skrill or an Ecopayzs account to pay you right now, because the payment failed to your account.
Please provide your details to your agent and you will be paid now.
Please don't forget to inform Askgamblers when you will receive your payment.
Best Regards
The Unique Casino Team.
Dear @Daniela1,
Please note that information has been removed form a public post due to privacy issues. However we have just sent these to the casino in a private message.
Thank you for your understanding.
Dear customer
Now you have updated your skrill account, your payment will be sent this afternoon.
Please update here the Askgamblers team when you will receive your payment.
Thank you
Best Regards.
The Unique Casino Team.
Dear customer
Now you have received your payment please close this complaint as solved.
And for your future requests please ask directly to an agent , to the support.
Askgamblers please thank you for closing this complaint.
Best Regards
The Unique Casino Team.
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
Dear @Daniela1,
Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint.
We thank both parties for their assistance during the complaint process.
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