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Unique Casino - Delayed withdrawal and verification

RESOLVED
Complaint Info
Disputed casino Unique Casino
Reason Verification issues
Amount $ 150
Jakeb1 New South Wales Message
Posted on August 8, 2018

Been waiting for my documents to be verified for far to long and money continues to remain on pending with no change in sight.

I'm currently waiting on $150.00 and withdraw request was made on 27/7/2018 making it 11 days late. On unique casino it says it's takes 24 hours for the transfer.

I sent my verification documents on the 27/7/2018 and they also have not been looked at. Also been waiting 11 days for that to be done too.

I also used there live chat feature to ask them how much longer I would have to wait and got a reply saying that's it currently being done now and that was 7 days ago.


Please askgamblers can you help with my issues.

Posted on August 8, 2018

Hello JAKEB1

We can confirm your documents have been approved and your withdraw will be approved today.
Please inform Ask Gamblers when you will get your payment.

Best Regards
The Unique Casino Team.

AskGamblers
Posted on August 9, 2018

Dear @Jakeb1,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team as soon as you get the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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