Zodiac Casino - Unfair confiscation of winnings & account lock

Dom-lewis United Kingdom
posted on October 23, 2015.

I signed up with the £1 for £20 deal, I didn't have much money left due to recently losing my job. Near Christmas I thought for £1 why not.
I signed up and started playing, chatting to the workers frequently to see if I had hit my target yet of £1200 creds to be able to cash out when finally I could. I was literally over the moon!
So I withdrew £650 and carried on playing with the rest, I went to bed a very happy chap looking forward to Christmas , until I recieve an email this morning informing me my account has been locked and I have lost all my winnings for breach of bonus contract ?
This is absurd. I feel like I've been scammed out of the money I've won just because they don't want to pay it me. I'm absolutely disgusted and am shocked that a company that I read online to be good to have such an awful money making system.

posted on October 26, 2015.

Dear @Dom-lewis,
Any update concerning your complaint? Thank you.

posted on October 27, 2015.

Hi player

When you joined the casino you agreed to the terms and conditions of the casino.
Bonus Account Terms and Conditions
13.Zodiac Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. 'Irregular play' includes but is not limited to any one or more of the following types of play: i.Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met; A single bet in Roulette counts as the total of all chips placed on the table when the wheel is spun.
ii.Using the double-up feature to increase bet values;
iii.Even money bets on Sic Bo, Craps and Roulette
iv.Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.

Unfortunately on more than one occasion you placed a bet that was over 25% of the bonus.
As you agreed to these terms on joining the casino, your cashin was voided.


posted on October 28, 2015.

Upon evidence that we received from casino management we can concur that player breached casino's Terms and Conditions #13. We consider this complaint resolved and officially closed.