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Playamo Casino - Unclear delayment of cashout

RESOLVED
Necreo Belgium
Posted on February 1, 2017.

I have recently made 5 deposits to Playamo close to 700 Euros, after having done many more in the past, as well as cashouts in the past.
Luck was on my side, when I reached an overall winning of 5307.40 Euros.

I have not used any bonusses and cancelled all free spins as well without using them.

I decided to cashout, and then it started, I have to verify my account, which was already verified from before, but this time I had to upload a selfie, which I did, and the file was approved.

Since then my cashout remains pending, and everytime I contact live chat I get a different excuses / reason for the delay:

Delay reason 1: Please wait 24 hours for processing
Delay reason 2: Please wait 3-5 working days for processing & bank transfer, all is ok, please just wait.
Delay reason 3: Please wait 3-5 working days for processing & bank transfer
Delay reason 4: We are working on the problem, should be resovled soon
Delay reason 5: Your winnings are being checked with our software provided, that is all I can say

Clearly, they are delaying the cashout of this amount and / or are trying to find reasons not to pay out.

I have live chat transcripts of all my conversations & screenshots of the cashout requests, just to backup my case.

I am lost on how to proceed here as they just keep me running in circles without clear feedback, against their so called fast pay out.

Regards,
Necreo

Posted on February 2, 2017.

Hello, NECREO

Thank You for choosing Playamo casino.

Your funds were already proccessed .

The delaying was caused by the investigation process including our game provider.

Several people won large amounts of money at one slot during short period of time. It seemed strange to us.

As It turns out The slot works fine. It was just a highly improbable event.

Kindest regards,

Playamo

Necreo Belgium
Posted on February 3, 2017.

Dear all, Dear Playamo,

You are correct, in the meanwhile I have indeed received my winnings.

Therefore this case can be closed.

I do suggest your customer service to be more pro-active and more clear in the answers.

Other than that, nothing to complain about further.

Thank you Playamo !

AskGamblers
Posted on February 3, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Playamo Casino complaints

  • 45 of 54 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 2,998 USD avg amount

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