I have recently made 5 deposits to Playamo close to 700 Euros, after having done many more in the past, as well as cashouts in the past.
Luck was on my side, when I reached an overall winning of 5307.40 Euros.
I have not used any bonusses and cancelled all free spins as well without using them.
I decided to cashout, and then it started, I have to verify my account, which was already verified from before, but this time I had to upload a selfie, which I did, and the file was approved.
Since then my cashout remains pending, and everytime I contact live chat I get a different excuses / reason for the delay:
Delay reason 1: Please wait 24 hours for processing
Delay reason 2: Please wait 3-5 working days for processing & bank transfer, all is ok, please just wait.
Delay reason 3: Please wait 3-5 working days for processing & bank transfer
Delay reason 4: We are working on the problem, should be resovled soon
Delay reason 5: Your winnings are being checked with our software provided, that is all I can say
Clearly, they are delaying the cashout of this amount and / or are trying to find reasons not to pay out.
I have live chat transcripts of all my conversations & screenshots of the cashout requests, just to backup my case.
I am lost on how to proceed here as they just keep me running in circles without clear feedback, against their so called fast pay out.