Unfairly accused me of violating their bonus rules and confiscated my funds
I really hope for your help. I registered with tusk casino a long time ago and passed all checks and verified my account, but I did not dare to make a deposit and play there because I read a lot of bad reviews about them, that they take money from players. And then one day I saw an email from them that they would give me a bonus of up to 200%, while they give everyone else only 100%. I thought, well, I'll try. I played with them for several days and asked for a small withdrawal, but still, it was approved. And then I decided that I would play them.
After a while, I made a deposit and played again, lost a little, then won and asked for a withdrawal again, and it was withdrawn as well. And when I won 178 euros and asked to withdraw 150, they did not withdraw the funds for several days, and then they wrote a letter that I am attaching (your payment method rejected the withdrawal) I was very surprised, and since I made a deposit with my mutchbeter, I immediately contacted the service support to find out why they rejected withdrawal from tusk casino. To which I was answered that they did not reject anything and that everything is fine with my wallet. I came to Tusk and told them that everything is fine with my wallet, and my payment was not rejected by Machbetter. To which I was told in the tusk casino support chat that they would submit the information to the finance department and contact me by email.
I issued a new withdrawal, for the same muchbetter, because I knew that everything was fine with it. This time again the same letter that my payment provider rejected my withdrawal. I returned to the Tusk Casino chat again and asked what was the matter? They did not explain anything to me in the chat, they only said that my account was closed by the security service, and that I would receive details by email. I immediately understood why the players wrote those reviews that the casino steals their players' money, because I immediately received an email from them that I violated some of their rules and now they are confiscating my entire balance in their favor.
I'm just outraged that this casino still exists if they steal their players' funds as soon as they win more than 30 or 40 euros. I did not break any rules, I was withdrawn twice from my wallet, but not large amounts. And when I asked to withdraw 150 euros, these greedy people simply took my money, accusing me of some rules that I in no way violated. Please help me get my money back.
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