I need assistance

Hello AskGamblers!

On April 12th, 2024, I won an amount of USD $1703.00. I was already verified at the time and requested a withdrawal, but to my surprise, the withdrawal section was unavailable. I went to Live Chat support, and that was also unavailable. I tried e-mails, but no responses whatsoever. I assumed my winnings were lost forever.

Recently, I received e-mail bonus promos from TUSK casino, which has not been 2 years since it last gave me the impression they were back online. I logged in, went on chat, and was surprised that chat was available. They asked to verify my account again, which was understandable and took only a day to do so.

It has been several weeks now that I am still waiting for my withdrawals to be paid, but the live support staff keeps telling me someone will e-mail me in a couple of days, but no one has. I don't think it's unfair for me to post this complaint given the immense amount of time I have waited.

Thank you in advance for hearing me out, and hope we can figure this out swiftly!

Made a withdrawal on the 9/06/2025 it's been 6 days and my withdrawal is not being processed. Tusk casino is not responding to any of my emails. I'm fully verified and have no wagering requirements. Their life chat box is not working. Tusk casino used to be a great casino but unfortunately there is no support for customers.

Hello

The casino at hand has been delaying my payment since October 23rd...

I won using slots and a casino bonus, finished the wagering, and have a fully verified account ..

The amount at hand is about 6500 euros...

They dont answer chat other than to tell me my withdrawal is in the queue.... been 4 weeks now and I'm tired of their stalling tactics.

Please help me retrieve my funds

I'm writing to you because its been over 3 weeks I'm trying to get paid by tusk casino without success.

My account is completely verified, yet they keep delaying my payment 3 weeks now stating that's in queue and they are busy.

The disputed amount is 1489 euros.

This is an obvious stalling tactic for me to give up or to lose it back.

Please I'm begging you to help me get my funds from this casino.

I recently deposited on the casino and played my balance up to nearly 27000. I cancelled any bonuses I had and only played with real money. I had previously won on the casino last year and have gotten my account verified and my withdrawals paid. The process took a while but eventually it got done and everything was paid.

This time around I went on chat and they told me 72 hours. Today marks 1 week since my first withdrawal at the casino and still not payment.

I would like to have a conversation with them on the forum in order to get actual time frames when I can expect my money.

I've had a pending withdrawal for 3 weeks now. I've repeatedly been on chat and was told it would be paid shortly.

The amount is 1000euro, my account is fully verified and are pretty much refusing to pay me.

Not sure what else I need to do at this point, I find it strange considering I've been paid in the past by them, I keep getting the same excuse that they have a long cue for payouts but its been 3 weeks, please help me.

It has been 20 days since I uploaded the required documents to get verified and be able to withdraw my winnings.

I have contacted David 7 times in the live support about this, and each time he has promised that the documents will be reviewed in 24 hours, but nothing has happened.

This should not really take this long, and is not what one should expect of a regulated casino.

After doing a deposit of R170 on the 21st April I then won R900.

My withdrawal was canceled and I was told I need to complete wager of R106.

I then successfully completed wager and did a new withdrawal of R1540 and needed to receive my funds after max 72h but usually I get it after 48hr.

Today is the 4th business of having done a withdrawal request and my withdrawal was yet again canceled by the casino and they now said it is a technical error.

I needed to do another withdrawal request and honestly don't know when I'll receive these funds now.

Bad service didn't expect this from Tusk casino