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My withdrawal of R 1540 was canceled


2 years ago

After doing a deposit of R170 on the 21st April I then won R900.

My withdrawal was canceled and I was told I need to complete wager of R106.

I then successfully completed wager and did a new withdrawal of R1540 and needed to receive my funds after max 72h but usually I get it after 48hr.

Today is the 4th business of having done a withdrawal request and my withdrawal was yet again canceled by the casino and they now said it is a technical error.

I needed to do another withdrawal request and honestly don't know when I'll receive these funds now.

Bad service didn't expect this from Tusk casino

Disputed Casino Tusk Casino
Amount ₹1540

Discussion

User name

Dear @Nataniel690,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
Due to the casino’s failure to approve my withdrawal request but instead canceling it due to what u call a technical error. This action by you prompted me to continue playing and now that entire withdrawal is lost.

Tusk Casino Complaint Stats

Resolved 2 / 15
Avg. Amount $1,336
Avg. Complaint Duration 5 days
Avg. Response Time 3 days