3th July: Signing up @ Tropicana Gold Casino (TGC) with €215 no deposit bonus (NDB) offer.
Met the wagering requirements (WR) (80xNDB) [75x+5x Dutch players].
Nevertheless failed to withdraw the max. cashout for this NDB = €150.
4th July: Signed in TGC to try to withdraw the €150 again, failed to do so again.
Noticed a unrequested NDB €25 added to my account.
Nevertheless also met WR (80x) for this NDB and tried again to withdraw the €150.
Failed again, had a chat, requested to withdraw and no more NDB due to new WR.
Advised to send an email to accoun[email protected]tropicanagoldcasino.com, which I did the same day incl. scans of passport, bill housing cooperative (rent July), screendumps NDB-offer, account history TGC, personal details Neteller (NT). Balance €3.416,50.
7th July: Sent a reminder to TGC, since I didn’t received an answer to my mail d.d. 4th July.
10th July: Received reply from TGC: TGC requesting another proof of adress and signed authorization form (AF).
Mailed to TGC a scan of bill water company and replied that I won’t use any cards depositing/ withdrawing, instead I’ll use my Neteller-account.
14th July: TGC replied: bill water company received and requesting AF with Neteller-details.
Mailed TGC signed AF as well as previously sent screendump details NT-account.
Also requested to add NT as a withdrawal method in the cashier or that TGC just withdraws the €150 to my NT-account.
17th July: Haven’t received any response yet. We’re 14 days further;
Still waiting for the withdrawal of winnings of the NDB-offer: max cashout: €150.
I noticed that the response time of TGC ‘webcare’ is a lot faster.
TGC’s ‘email’ response time is 5-8 days!
Askgamblers/ TGC webcare, please help. Thank you.
Account ID: TGC2612369