Urgent casino closure pending withdrawal

Dear Sir or Madam,

I am submitting this formal complaint regarding the unacceptable and unprofessional handling of my account.

You allowed me to deposit 7,000 SEK even though you were clearly aware that your casino was closing or ceasing operations. At no point was I informed of this before making my deposit. Had I been properly notified, I would never have deposited my money.

After playing, I won a total balance of 14,000 SEK and requested a withdrawal. However, my withdrawal has now been pending for four days without any valid explanation or resolution. This is completely unacceptable.

If you are unwilling or unable to process my withdrawal, I demand an immediate refund of my original deposit of 7,000 SEK. You cannot accept my money, allow me to gamble, and then refuse or indefinitely delay my withdrawal because your casino is closing.

I consider this to be an unfair and deceptive business practice. If my withdrawal is not processed immediately, or if my deposit is not refunded, I will file formal complaints with the relevant gambling regulator, consumer protection authorities, and any other appropriate bodies. I will also pursue every available legal option to recover my funds.

I expect an immediate response and a prompt resolution of this matter.

< full name removed >

I have made a deposit of 1000 Euros to Trips Casino. Now it has been almost 3 days, and the deposit has still not been credited to my account. Never before have I had a delay with my payment method. It has always been instant. The funds have been debited from my bank account.

They are not reacting to any email or live chat communication. Before I was always able to reach my VIP manager Tony within 1 hour, so this is completely out of the ordinary. I am worried since I've now seen multiple other users opening complaints about the same casino. I am scared that I have been scammed of my 1000 Euro deposit. It's not normal behaviour!

Hi, my complaint is quite similar to another complaint i read on askgamblers from mid December regarding this casino

I have played, verified, and have been waiting since Sunday to be able to withdraw funds. The error message i get when trying to make a withdrawal is «please check the data or contact support» - i have been asking multiple times on chat for the past 5 days with the only response that there is a technical issue but they cant tell me when it will be fixed.

Clearly makes me suspicious when i see someone else having the exact same issue about a month ago. I only went to this casino since it is a Dama Nv owned site, but this is very very unfortunate. Hope you can help resolve this quickly.

Hi there,

I have been trying to withdraw 1380 for over 5 days now.

Fully verified.

The withdraw page comes up with the error.

Check the data or contact support.

The same error as others complaints about trips casino.

Have contacted live support over 20 times and got the same robotic response please wait for the relevant department thanks for your patience bla bla.

Have provided screenshots and videos to both live chat and the support email address.

Feel like I’m been delayed out of a withdrawal.

Please help.

I won 3300NOK on this casino.

Finished the verification process without any problems.

When I was going to withdraw to the credit card/revolut account there was an error message saying: "Please check the data or contact support".

So I contacted them 5th of December for the first time. They said that there was an issue and that I needed to come back and ask for support later.

I have contacted them several times since then and got the same answer every time.

Today is the 9th of December and it still has not been fixed.

And now when I go to the withdrawal page, the credit card/revolut option is removed.

I feel they are holding back my money on purpose. I see no other way than to post a complaint here.

I will attach screenshots of the error message and the removed credit card option.