Complaint #2 Trips Casino

Holding back my winnings

By Morten P.

1 year ago

I won 3300NOK on this casino.

Finished the verification process without any problems.

When I was going to withdraw to the credit card/revolut account there was an error message saying: "Please check the data or contact support".

So I contacted them 5th of December for the first time. They said that there was an issue and that I needed to come back and ask for support later.

I have contacted them several times since then and got the same answer every time.

Today is the 9th of December and it still has not been fixed.

And now when I go to the withdrawal page, the credit card/revolut option is removed.

I feel they are holding back my money on purpose. I see no other way than to post a complaint here.

I will attach screenshots of the error message and the removed credit card option.

Disputed Casino Trips Casino

Reason Delayed payment

Amount kr3300

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

reviewer99

• Norway • 4 reviews

1 year ago

Problem solved 🙂 I was able to make a withdrawal request now 🙂

reviewer99

• Norway • 4 reviews

1 year ago

I have already sent recording from PC. I sent it on email. I have also got an email saying that my account is fully verifyed.

Trips Casino

• Representative

1 year ago

Dear reviewer99,

It’s possible that your account has not been fully verified yet. To help us resolve the issue, could you please provide a video from the PC version of the game, with the Jam extension enabled? The video should clearly show the console, allowing us to see any error messages or warnings that are appearing.

Once we have this information, we’ll be able to assist you further and address the problem as quickly as possible.

Please find the link below with the instructions of how you can do it
https://chromewebstore.google.com/detail/jam/iohjgamcilhbgmhbnllfolmkmmekfmci?h

We appreciate your cooperation and look forward to resolving this for you

Trips Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,050

Avg. Complaint Duration 6 days

Avg. Response Time 23 hours

Trips Casino Complaints

See all complaints for this casino

My account has been locked

After opening the account, I played baccarat only once, and my account was locked.

When I contacted customer support, I was told that I would receive a response within 24 hours, but nearly seven days have passed.

Even though I have contacted them multiple times, I keep being told that the relevant department is still investigating, and there has been no progress at all. I am very troubled by this situation.

If there are any documents or information that need to be submitted to the casino, I am fully willing to cooperate

Resolved

Funds have not been withdrawn for 7 days

I can't get a payout, I've fulfilled all the conditions they wanted from me! I've gone through full verification, made a deposit, and I've been waiting for a payout for a week now! During this time, they've canceled the payout twice because there's something wrong with my crypto wallet address, even though I've been using it for a long time. After I ordered a payout again, nothing has happened for the past 5 days.

Rejected

€50

Error when withdrawing for past 5 days

Hi, my complaint is quite similar to another complaint i read on askgamblers from mid December regarding this casino

I have played, verified, and have been waiting since Sunday to be able to withdraw funds. The error message i get when trying to make a withdrawal is «please check the data or contact support» - i have been asking multiple times on chat for the past 5 days with the only response that there is a technical issue but they cant tell me when it will be fixed.

Clearly makes me suspicious when i see someone else having the exact same issue about a month ago. I only went to this casino since it is a Dama Nv owned site, but this is very very unfortunate. Hope you can help resolve this quickly.

Resolved

kr32,750

Delaying withdraw

Hi there,

I have been trying to withdraw 1380 for over 5 days now.

Fully verified.

The withdraw page comes up with the error.

Check the data or contact support.

The same error as others complaints about trips casino.

Have contacted live support over 20 times and got the same robotic response please wait for the relevant department thanks for your patience bla bla.

Have provided screenshots and videos to both live chat and the support email address.

Feel like I’m been delayed out of a withdrawal.

Please help.

Rejected

$1,380