Complaint #6 Trips Casino

Funds have not been withdrawn for 7 days

By Univer123 ..

9 months ago

I can't get a payout, I've fulfilled all the conditions they wanted from me! I've gone through full verification, made a deposit, and I've been waiting for a payout for a week now! During this time, they've canceled the payout twice because there's something wrong with my crypto wallet address, even though I've been using it for a long time. After I ordered a payout again, nothing has happened for the past 5 days.

Disputed Casino Trips Casino

Reason Delayed payment

Amount €50

Discussion

AskGamblers

• Support Team

9 months ago

Dear @Igoryan,

The AskGamblers Complaint Team is kindly asking you to assist the Trips Casino team further.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse to cooperate, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Trips Casino

• Representative

9 months ago

Dear IGORYAN, thank you for your response.

Please understand that due to strict Anti-Money Laundering regulations, we are legally required to verify both the ownership and validity of any payment method used for withdrawals. While we acknowledge that you’ve made a deposit, the withdrawal method must also be verified through a successful transaction in order for us to confirm that it belongs to you.

Until this verification is completed, we are not legally permitted to process any payouts, as we cannot confirm the rightful owner of the payment account.

These procedures are in place to ensure compliance with international financial regulations and to protect both our players and our platform.

We understand this may be frustrating, but we kindly ask for your cooperation in completing the required verification so we can proceed with your withdrawal without delay

Igoryan

• Russia

9 months ago

I've already made a deposit, and now I can't get my payout. Do you really think I'll make another deposit?

Trips Casino

• Representative

9 months ago

Dear IGORYAN, thank you for your message.

Please note that in order to activate Neteller as a withdrawal method, it must first be verified through a successful deposit from your Neteller account. This is a standard security procedure required by our payment processing system to ensure compliance and proper verification.

Once the deposit is completed and the method is verified, you’ll be able to request a withdrawal using Neteller without any issues.

If you need assistance with this process, our support team will be happy to guide you step-by-step.

Trips Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,050

Avg. Complaint Duration 6 days

Avg. Response Time 23 hours

Trips Casino Complaints

See all complaints for this casino

My account has been locked

After opening the account, I played baccarat only once, and my account was locked.

When I contacted customer support, I was told that I would receive a response within 24 hours, but nearly seven days have passed.

Even though I have contacted them multiple times, I keep being told that the relevant department is still investigating, and there has been no progress at all. I am very troubled by this situation.

If there are any documents or information that need to be submitted to the casino, I am fully willing to cooperate

Resolved

Error when withdrawing for past 5 days

Hi, my complaint is quite similar to another complaint i read on askgamblers from mid December regarding this casino

I have played, verified, and have been waiting since Sunday to be able to withdraw funds. The error message i get when trying to make a withdrawal is «please check the data or contact support» - i have been asking multiple times on chat for the past 5 days with the only response that there is a technical issue but they cant tell me when it will be fixed.

Clearly makes me suspicious when i see someone else having the exact same issue about a month ago. I only went to this casino since it is a Dama Nv owned site, but this is very very unfortunate. Hope you can help resolve this quickly.

Resolved

kr32,750

Delaying withdraw

Hi there,

I have been trying to withdraw 1380 for over 5 days now.

Fully verified.

The withdraw page comes up with the error.

Check the data or contact support.

The same error as others complaints about trips casino.

Have contacted live support over 20 times and got the same robotic response please wait for the relevant department thanks for your patience bla bla.

Have provided screenshots and videos to both live chat and the support email address.

Feel like I’m been delayed out of a withdrawal.

Please help.

Rejected

$1,380

Holding back my winnings

I won 3300NOK on this casino.

Finished the verification process without any problems.

When I was going to withdraw to the credit card/revolut account there was an error message saying: "Please check the data or contact support".

So I contacted them 5th of December for the first time. They said that there was an issue and that I needed to come back and ask for support later.

I have contacted them several times since then and got the same answer every time.

Today is the 9th of December and it still has not been fixed.

And now when I go to the withdrawal page, the credit card/revolut option is removed.

I feel they are holding back my money on purpose. I see no other way than to post a complaint here.

I will attach screenshots of the error message and the removed credit card option.

Resolved

kr3,300