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Funds have not been withdrawn for 7 days


9 months ago
I can't get a payout, I've fulfilled all the conditions they wanted from me! I've gone through full verification, made a deposit, and I've been waiting for a payout for a week now! During this time, they've canceled the payout twice because there's something wrong with my crypto wallet address, even though I've been using it for a long time. After I ordered a payout again, nothing has happened for the past 5 days.
Disputed Casino Trips Casino
Amount €50

Discussion

User name

Dear @Igoryan,

The AskGamblers Complaint Team is kindly asking you to assist the Trips Casino team further.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse to cooperate, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear IGORYAN, thank you for your response.

Please understand that due to strict Anti-Money Laundering regulations, we are legally required to verify both the ownership and validity of any payment method used for withdrawals. While we acknowledge that you’ve made a deposit, the withdrawal method must also be verified through a successful transaction in order for us to confirm that it belongs to you.

Until this verification is completed, we are not legally permitted to process any payouts, as we cannot confirm the rightful owner of the payment account.

These procedures are in place to ensure compliance with international financial regulations and to protect both our players and our platform.

We understand this may be frustrating, but we kindly ask for your cooperation in completing the required verification so we can proceed with your withdrawal without delay
User name loyalty-level-2
I've already made a deposit, and now I can't get my payout. Do you really think I'll make another deposit?
User name
Dear IGORYAN, thank you for your message.

Please note that in order to activate Neteller as a withdrawal method, it must first be verified through a successful deposit from your Neteller account. This is a standard security procedure required by our payment processing system to ensure compliance and proper verification.

Once the deposit is completed and the method is verified, you’ll be able to request a withdrawal using Neteller without any issues.

If you need assistance with this process, our support team will be happy to guide you step-by-step.

Trips Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $1,050
Avg. Complaint Duration 6 days
Avg. Response Time 23 hours

Trips Casino Complaints

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