Trips Casino - Error when withdrawing for past 5 days

Dear @Sali8777,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi, NOK 32 750

Dear SALI8777,

Thank you for bringing this matter to our attention. Please be assured that we are currently looking into the issue and are working to resolve it as quickly as possible. We will keep you updated and let you know as soon as we have more information.

If you have any other questions or concerns in the meantime, please don't hesitate to reach out.

Dear SALI8777,

Thank you for reaching out to us. We checked your complaint, and unfortunately, your account wasn't confirmed.
Please note that in order to process a cashout, players are required to confirm their accounts first. This can be done by following the confirmation link sent to you via email. Alternatively, you can confirm your account through the "Confirm" button available in the backend.

If you're having trouble with the process or didn't receive the confirmation email, please let us know, and we'll be happy to assist you further.

Thank you for your understanding, and we look forward to resolving this promptly.

Hi,
Thank you for swift reply and that you are helping out.

I can’t see any confirm button, can you help? Alternatively resend confirmation email.

I do find it strange though, as my account is officially verified by you and i have asked atleast 3 times in the chat what the problem is

I do btw see my email is confirmed and on your site it says to contact support in order to verify phone number. Happy to do that if that is the hold up? But is that the reason for the problem? As i mention above my account is already confirmed verified

Dear SALI8777,

Could you kindly submit a withdrawal request at your earliest convenience? Since your email and account have been successfully confirmed, you should now be able to process the withdrawal.

If you need any assistance or encounter any issues, please don't hesitate to reach out. We're happy to help!

Dear SALI8777,

We’ve reviewed the situation on our end and can confirm that your withdrawal has been processed successfully. Could we kindly ask you to close the complaint?

Hi,
Thank you very much for the swift response for processing quickly. I did indeed receive the first withdrawal successfully.

Due to your policy of only allowing 10 000 nok per day, can i please ask askgamblers to keep this file open till all funds are received within next 3 days. Thank you very much for your help.

Dear @Sali8777,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.