Ag Awards

Tradition Casino - Won't pay out Free Chip Winnings!

Complaint Info
Disputed casino Tradition Casino
Reason Delayed payment
Amount € 150
Posted on July 23, 2014

Joined Tradition Casino a while ago thru an affiliate with a €50 Free Chip Bonus. After Wagering i had €2788.15 Balance and Terms and Conditions on their site say that €150 is a maximum cashout for a Free Chip and one €25 deposit needs to be made. At first they said in contradictory to their own terms that i can only withdraw only $100. After couple of weeks arguing with them and contacting them thru their affiliate partner they agreed on the €150 withdraw as stated by their own terms.

So i deposited thru Skrill and wagered my deposit one time thus allowing me to withdraw my €150 of my winnings. After sending out my documents and waiting for almost 4 weeks they are now saying that "they can't pay anymore to Skrill" and i need to make a wire transfer. They have ignored several of my emails asking about the state of my withdraw but live chat has always said that it's coming soon until now after 4 weeks they suddenly say that they can't pay me the way they promised to.

After all the unnecessary terms arguing, bad support and withdraw delays this operator seems to be very unreliable and it's no wonder they are a "not recommended casino" at Casinomeister.

Let's see if they pay out after this complaint, here would be a great opportunity for them to improve their reputation all depends on how they handle this from now on.

Posted on July 11, 2013


This is Ray again from Tradition Casino.

I've spoken to the casino and it seems the withdrawal was already sent yesterday. I estimate that it will be about 2-3 days until you see it in your account.

Should you have any further questions/issues, my email is always open: raymon­[email protected]­rad­iti­onc­asi­ - use it any time.

Best Wishes,


OneLastChord Finland
Posted on July 12, 2013

Ok Ray, i will update here if i receive it.

Posted on July 14, 2013

Excellent, I expect it to be there this week.

Posted on July 18, 2013

AskGamblers Complaints Team have been informed by the player that their complaint has been successfully resolved.

The case is being officially closed now.

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