Complaint #8 Tradition Casino

Delay In Winnings, Been Put Under Pressure to Play More In order to get paid

By James R.

10 years ago

Message on forum

On Oct 9th I hit a jackpot for $8,000 but was only paid $4,000 almost a month later. I then waited to get paid with my winnings and was told I would have to play as a vip level customer. If didn't play I would not get paid promptly and would lose all of my cashback winnings. I have $9,900 still pending for a withdrawal and last week was told I would not get my winnings that week, but I may get it the end of this week and the amount was not decided on. I was told to play large amounts to get my winnings but everytime I play I have been winning. When will I get my $9,900 winnings which I have won fair and square. I was never told I have to lose large amounts to get my winnings. Please pay me as it deserved
James Ribeiro

Disputed Casino Tradition Casino

Reason Delayed payment

Amount $9900

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

fb_615908171885687

• United States

10 years ago

This complaint was resolved by < name removed > from tradition casino. Mr. green has the best reputation for explaining the payout procedures, which I did not understand hence filing this complaint.

Tradition casino is 5 stars plus and should not have this derogatory statement about them. Hats off to < name removed > for his continued support.

I will continue to be a player of tradition casino and I recommend others to join in.

AskGamblers

• Support Team

10 years ago

Dear @fb_615908171885687,

Any update regarding your complaint? Thank you.

Tradition Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $1,299

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Tradition Casino Complaints

See all complaints for this casino

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Tradition Casino declined my winnings and closed my account without reason

I had taken a 350 % no wager bonus from Tradition casino. It was offered by the support team on live chat. I asked them about the terms.I was told I could play in all games except slot progressives. Also outside bets on roulette were not allowed. I asked whether bonus money is withdrawable and they said no to it. They also said no wagering is required. I won 430 dollars and submitted a withdrawal request. I also send the document s for verification. But I received a mail saying my account is locked and my deposit is refunded. There was no reason mentioned why my account is locked and winnings are denied. My mails are unanswered.

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Refusing to pay!?

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Payment delay

Hi. i have one conplaine on tradition casino. 8 months ago i used free chip and made playtrough. i deposited 20 euros to veryfie skrill account. few days after they locked my account due to country restriction. 8 months i try to get my initional deposit back but they didnt send me. now i asked for last time and get very suprised by answer i got. i will atacche you a copy of our conversatin. its very intresting

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€20

Delaying Payout £100

I have used no deposit bonus and wagered 400 times and won £109.5. According to casino £100 can be withdrawn, for that they have asked for the ID documents. I have also send my ID documents and two utility bill to [email protected], [email protected], [email protected], [email protected]. Repeatedly I have sending my documents to all the email address from 7 july 2014 but i didnt get any reply from them. And when contacted live chat I didnt get proper response. Solve the issue I have also received from [email protected] ****************************************** Thank you for sending us your email. This is to confirm we have received your email and will reply as soon as possible. If this is urgent, please contact our live 24/7 support via chat. ****************************************** But no response from live chat 23 : 27 : 41 (system): Agent Ryan has joined the chat. 23 : 27 : 45 (Ryan): hello 23 : 28 : 09 (Me): I want to make a deposit before that i want to know have you confirmed my documents 23 : 28 : 31 (Me): I am waiting for more than 10 days 23 : 29 : 20 (Ryan): i dont see any docs 23 : 29 : 36 (Me): why are you delaying it 23 : 30 : 45 (Me): I have sent to support finance documents before 10 days 23 : 31 : 06 (Me): you cant find it anywhere 23 : 31 : 11 (Ryan): sorry i dont see anydocs 23 : 31 : 33 (Me): so what to do now 23 : 32 : 01 (Ryan): try sending them again 23 : 32 : 21 (Me): I have sent it more than 30 times 23 : 32 : 51 (Me): I have to go for a complaint in askgamblers

Resolved

£100

Won't pay out Free Chip Winnings!

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So i deposited thru Skrill and wagered my deposit one time thus allowing me to withdraw my €150 of my winnings. After sending out my documents and waiting for almost 4 weeks they are now saying that "they can't pay anymore to Skrill" and i need to make a wire transfer. They have ignored several of my emails asking about the state of my withdraw but live chat has always said that it's coming soon until now after 4 weeks they suddenly say that they can't pay me the way they promised to.

After all the unnecessary terms arguing, bad support and withdraw delays this operator seems to be very unreliable and it's no wonder they are a "not recommended casino" at Casinomeister.

Let's see if they pay out after this complaint, here would be a great opportunity for them to improve their reputation all depends on how they handle this from now on.

Resolved

€150

Duped!

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