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Playamo Casino - Tournament Prize Spins Never Given

RESOLVED
billygoat458 United States
Posted on March 22, 2018.

I came in 113th place in a tournament at Playamo.com. I received an email stating that I had won 30 spins for said placement. I logged in to playamo to activate my spins but there were no prize spins waiting for me. I contacted support and he didn't believe me and asked me for several screenshots, which I provided.

I was told that it would be somewhere in the next 24 hours until I would receive the bonus. 20 hours later I had not yet received the spins and asked another support agent if he knew when the spins would drop and he requested the same proof that was requested of me earlier, namely screenshots, which I provided. After uploading the screenshots my inquiry was then promptly ignored without any answer by 3 more support agents.

Posted on March 22, 2018.

Dear, BILLYGOAT458!
Please PM me you e-mail to check your case!




Best regards!
PlayAmo Team

AskGamblers
Posted on March 22, 2018.

Dear Playamo Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on March 22, 2018.

Dear Askgamblers, thank you for the information,
but we can't find the player with such e-mail, so we are waiting
for the correct info from the player.




Best regards!
PlayAmo Team

AskGamblers
Posted on March 26, 2018.

Dear @billygoat458,

Please, let us know if the email address you provided us with is the correct one. You are welcome to send your reply to the
suppor­[email protected]­skg­amb­ler­s.com

Thank you for your cooperation.

billygoat458 United States
Posted on March 26, 2018.

sorry was having some technical difficulties. my phone wouldn't log me in. To follow up: I was in contact with them shortly after i filed this complaint and luckily i was able to get a decent support agent who actually listened to me and realized their mistake. He ultimately credited my account with the 30 spins. The mistake was that because i was playing with cypto, i should not have placed in any any tournament, or received any bonuses. I was told the computer glitched but they gave me the spins in the end, which was very nice of him. I don't know why the 3 other support agents didn't just tell me that the first time i contacted them. I find it curious however that they state in their replies to this that they can't find email address, when that was the information the support agent needed to look up my situation.

AskGamblers
Posted on March 26, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Playamo Casino complaints

  • 45 of 54 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 2,998 USD avg amount

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